ChangeNOW incident
We're having some issues with BTC exchange processing and payouts
ChangeNOW experienced a minor incident on August 21, 2026 affecting Bitcoin (BTC), lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2026, 11:47 AM UTC
Hello! Since 12:20 UTC we are experiencing issues with BTC exchange processing and payouts. As a result, users may notice no status change from "confirming" and "sending to you" on the exchange page. Our technical team is already working on a solution. We’ll update you as soon as we can. Thanks for hanging in there!
- investigating Aug 21, 2026, 11:51 AM UTC
Hey team! Today, between 11:20 UTC UTC and 11:50 UTC, we experienced delays with processing BTC exchanges. We're happy to let you know that the issue has now been fully resolved, and all affected exchanges have been processed. Everything is back to normal, but if you're still facing any issues, please don't hesitate to reach out. We truly apologize for any inconvenience this may have caused and appreciate your patience!
- resolved Aug 25, 2026, 11:01 AM UTC
This incident has been resolved.