There were 20 CARFAX CA outages since February 4, 2026 totaling 123h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
Severity 2 - We are currently investigating this issue. VIN Scan Website is available, but reports are currently not completing.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Saskatchewan lien data will be pending.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 2 - We are currently investigating this issue. Dealer portal website is currently unavailable.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 2 - We are currently investigating this issue. Vehicle History Report is available, but PDF generation for API users is currently unavailable.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Quebec lien data will be pending.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Quebec registration data will be pending.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Reports will link to the OEM website rather than collect live recall data to avoid pending reports. This will occur for all GMC, Buick and Chevrolet VINs.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Ontario lien data will be pending.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but Ontario lien data is experiencing delay.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Ontario registration data will be pending.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Atlantic lien data will be pending.
This incident has been resolved.
Severity 1 - We are currently investigating the issue. Most newly run reports are pending on various provincial registrations.
Severity 1 - We have identified the issue and we are working towards a fix.
Severity 1 - We have identified that the issue lies with our data partner. We are awaiting a fix on their end. Most reports are currently pending on various provincial registrations.
Severity 1 - We are waiting on a fix from our data partner. We will update once again when there has been a significant improvement. Most reports are still pending on various provincial registrations.
Severity 1 - Our data partner has issued a fix and we are monitoring the results.
Severity 1 - This incident is now resolved.
Severity 2 - We have identified the issue and we are working towards a fix. Some reports are getting stuck pending on various provincial registrations.
A fix has been implemented and we are monitoring the results.
Severity 2 - This incident has been resolved. The affected reports are now complete, and all new requests are completing at the usual rate.
Severity 2 - We are currently investigating this issue. Vehicle History Reports are available, but Alberta, Ontario and Manitoba lien data is pending.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Alberta registration data will be pending.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Alberta lien data will be pending.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Nova Scotia registration data will be pending.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing Alberta lien data is currently experiencing completion delay.
Severity 2 - A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 1 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing provincial registration data will be pending.
Severity 1 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing provincial registration data will be pending.
Severity 1 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing provincial registration data will be pending.
Severity 1 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing provincial registration data will be pending.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Severity 1 - We are currently investigating the issue. VIN Scan single VIN searches are not completing at this time.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
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