Resolved after 1 day 21 hours, affecting Report Completion and Accidents/Damages/Estimates, on September 22, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 22, 2026, 05:18 PM UTC
Severity 2 - We are currently investigating the issue. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.
- identified Sep 22, 2026, 09:59 PM UTC
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.
- monitoring Sep 24, 2026, 12:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2026, 02:21 PM UTC
This incident has been resolved.
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