CARFAX CA incident

VIN Scan Single VIN Searches not completing

Critical Vendor's status page →

Resolved after 12 hours 38 minutes, affecting Single VIN Search, on May 25, 2026.

monitoring May 26, 2026, 05:46 AM UTC

A fix has been implemented and we are monitoring the results.

Started: May 25, 2026, 05:12 PM UTC
Resolved: May 26, 2026, 05:51 AM UTC
Duration: 12h 38m
Detected by Pingoru: May 25, 2026, 05:12 PM UTC

Affected components

Single VIN Search

Update timeline

investigating May 25, 2026, 05:12 PM UTC

Severity 1 - We are currently investigating the issue. VIN Scan website is available but Single VIN search is responding very slowly.
investigating May 25, 2026, 07:12 PM UTC

Severity 1 - We are currently investigating the issue. VIN Scan website is available but Single VIN searches are pending indefinitely.
investigating May 25, 2026, 08:23 PM UTC

Severity 1 - We are currently investigating the issue. VIN Scan website is available but Single VIN searches are pending indefinitely.
investigating May 25, 2026, 10:19 PM UTC

Severity 1 - We continue investigating the issue. VIN Scan website is available but Single VIN searches are pending indefinitely.
investigating May 25, 2026, 11:26 PM UTC

Severity 1 - We continue investigating the issue. VIN Scan website is available but Single VIN searches are pending indefinitely.
investigating May 26, 2026, 12:42 AM UTC

Severity 1 - We continue investigating the issue. VIN Scan website is available but Single VIN searches are pending indefinitely.
investigating May 26, 2026, 01:33 AM UTC

Severity 1 - We continue investigating the issue. VIN Scan website is available but Single VIN searches are pending indefinitely.
investigating May 26, 2026, 02:24 AM UTC

Severity 1 - We continue investigating the issue. VIN Scan website is available but Single VIN searches are pending indefinitely.
investigating May 26, 2026, 03:28 AM UTC

Severity 1 - We continue investigating the issue. VIN Scan website is available but Single VIN searches are pending indefinitely.
monitoring May 26, 2026, 05:46 AM UTC

A fix has been implemented and we are monitoring the results.
resolved May 26, 2026, 05:51 AM UTC

This incident has been resolved.

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