Calabrio Outage History

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Calabrio had 11 outages in the last 2 years totaling 164h 29m of downtime — averaging 0.5 incidents per month.

There were 11 Calabrio outages since April 19, 2026 totaling 164h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://calabrioone.status.io

Major September 11, 2026

Service Disruption - Identified

Detected by Pingoru
Sep 11, 2026, 08:08 AM UTC
Resolved
Sep 14, 2026, 09:32 AM UTC
Duration
3d 1h
Affected: Agent Scheduling (WFM)Realtime Adherence (WFM)Realtime Adherence (WFM) (UAE North (WFM))Realtime Adherence (WFM) (Europe - West Europe (WFM))Realtime Adherence (WFM) (Europe - North Europe (WFM))
Timeline · 1 update
  1. identified Sep 11, 2026, 08:08 AM UTC

    Hello Calabrio User, We are aware that some users are unable to access some or all of Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We believe that we have identified the cause of the issue and are actively working to make the necessary changes to correct the issue. We will provide further updates as they are available. We apologize for the inconvenience. If you have questions, please contact Calabrio Support Services. [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

Read the full incident report →

Major September 10, 2026

Service Disruption - Investigating

Detected by Pingoru
Sep 10, 2026, 06:45 AM UTC
Resolved
Sep 10, 2026, 07:05 AM UTC
Duration
19m
Affected: Agent Scheduling (WFM)Realtime Adherence (WFM)Realtime Adherence (WFM) (Europe - West Europe (WFM))Realtime Adherence (WFM) (Europe - North Europe (WFM))
Timeline · 1 update
  1. investigating Sep 10, 2026, 06:45 AM UTC

    Hello Calabrio User, We are aware that some users are unable to access some or all of Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working to investigate and resolve the issue. We will provide updates as they are available. We apologize for the inconvenience. If you have questions, please contact Calabrio Support Services. [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

Read the full incident report →

Minor August 17, 2026

US4 (External Ignite) - ADO 1115361

Detected by Pingoru
Aug 17, 2026, 04:18 PM UTC
Resolved
Aug 17, 2026, 09:09 PM UTC
Duration
4h 50m
Affected: Calabrio ONECalabrio ONE (US4)Search and Play Contacts (QM)Screen Recording (QM)Transcription (QM) (United States - US4 (C1))
Timeline · 3 updates
  1. investigating Aug 17, 2026, 04:18 PM UTC

    Hello Calabrio User, We are aware that some users in the US4 realm are experiencing issues with call ingestion and/or screen recording. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will follow up with more details as we receive them. We apologize for the inconvenience and appreciate your patience Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  2. identified Aug 17, 2026, 04:28 PM UTC

    Hello Calabrio User, We are aware that some users in the US4 realm are experiencing issues with call ingestion and/or screen recording. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. At this time, the team(s) will be restarting services within the realm. Users should see minimal interruption but may have to log out and back into the Calabrio One Solution. We apologize for the inconvenience and appreciate your patience Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  3. monitoring Aug 17, 2026, 05:23 PM UTC

    Hello Calabrio User, We are aware that some users in the US4 realm were experiencing issues with call ingestion and/or screen recording. The Calabrio Cloud Operations and Development teams are currently engaged and have confirmed specific services have been restarted within the realm. Internal monitoring indicates and reduction in errors and confirms call ingestion and/or video recording is occurring normally. We will continue to monitor the realm for the foreseeable future to ensure all services are functioning normally. We apologize for the inconvenience and appreciate your patience. If you continue to see issues, please contact Calabrio Support Services. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

Read the full incident report →

Minor July 14, 2026

US2 (ADO 1110921) - Call Ingestion Issues

Detected by Pingoru
Jul 14, 2026, 08:16 PM UTC
Resolved
Jul 15, 2026, 03:55 PM UTC
Duration
19h 38m
Affected: Search and Play Contacts (QM)Transcription (QM) (United States - US2 (C1))
Timeline · 3 updates
  1. investigating Jul 14, 2026, 08:16 PM UTC

    Hello Calabrio User, We are aware that some users in the US2 (West) realm are currently experiencing issues with call ingestion. The Calabrio Cloud Operations and Development teams are engaged and are currently troubleshooting the issue. We will share additional details as soon as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  2. investigating Jul 14, 2026, 08:23 PM UTC

    Hello Calabrio User, We are aware that some users in the US2 (West) realm are currently experiencing issues with call ingestion. The Calabrio Cloud Operations and Development teams are engaged and are currently troubleshooting the issue. At this time, specific services will need to be restarted to help remedy the issue. Users should not see large impacts but may have to logout and log back in during this process. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  3. monitoring Jul 14, 2026, 09:37 PM UTC

    Hello Calabrio User, We are aware that some users in the US2 (West) realm were experiencing issues with call ingestion. The Calabrio Cloud Operations and Development reset all the services necessary to resolve the issue. We will continue to monitor the realm throughout the evening, as the backlog of tasks will take some time to clear, but should be completed overnight. We apologize for the inconvenience and appreciate your patience. If further issues are noticed, please reach out to Calabrio Support Services. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

Read the full incident report →

Minor July 13, 2026

Cisco WxCC 2.0 Digital Channel down (ADO: 1110616)

Detected by Pingoru
Jul 13, 2026, 06:36 PM UTC
Resolved
Jul 14, 2026, 02:10 PM UTC
Duration
19h 33m
Affected: Search and Play Contacts (QM)Transcription (QM) (Middle East - AE1 (C1))Transcription (QM) (Australia - AU1 (C1))Transcription (QM) (Canada - CA1 (C1))Transcription (QM) (Ireland - IE1 (C1))Transcription (QM) (India - IN1 (C1))Transcription (QM) (United Kingdom - GB1 (C1))Transcription (QM) (Singapore - SG1 (C1))Transcription (QM) (United States - US1 (C1))Transcription (QM) (United States - US2 (C1))Transcription (QM) (United States - US3 (C1))Transcription (QM) (United States - US4 (C1))Transcription (QM) (United States - US5 (C1))Transcription (QM) (United States - US6 (C1))Transcription (QM) (South Africa - ZA1 (C1))Transcription (QM) (Ireland - EU2 (C1))
Timeline · 2 updates
  1. investigating Jul 13, 2026, 06:36 PM UTC

    Hello Calabrio User, We are aware that some users who are on the Cisco Webex 2.0 Integration are experiencing issues with digital channel ingestion, which includes chat, email, and SMS messaging. The Calabrio Development team is engaged and currently troubleshooting the issue. Additionally, we have engaged Cisco Support to assist. Please note that the digital channels are recoverable. We will provide additional details as we receive them. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  2. identified Jul 13, 2026, 07:40 PM UTC

    Hello Calabrio User, We are aware that some users who are on the Cisco Webex 2.0 Integration are experiencing issues with digital channel ingestion, which includes chat, email, and SMS messaging. The Calabrio Development team is engaged with Cisco Development and Support and have identified the issue. However, a hotfix will be required to resolve the issue, which will be deployed by Cisco overnight, US hours. Once completed, digital channels should begin ingesting normally. However, reingestion may be needed for some customers to recapture contacts that were missed. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

Read the full incident report →

Major July 1, 2026

US6 - Login

Detected by Pingoru
Jul 01, 2026, 05:45 PM UTC
Resolved
Jul 01, 2026, 08:02 PM UTC
Duration
2h 17m
Affected: Calabrio ONECalabrio ONE (US6)Login (C1)Transcription (QM) (United States - US6 (C1))
Timeline · 4 updates
  1. investigating Jul 01, 2026, 05:45 PM UTC

    Hello Calabrio User, We are aware some customers in the US6 realm may be experiencing issues logging in to the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  2. investigating Jul 01, 2026, 06:17 PM UTC

    Hello Calabrio User, We are aware some customers in the US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  3. investigating Jul 01, 2026, 06:43 PM UTC

    Hello Calabrio User, We are aware some customers in the US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  4. investigating Jul 01, 2026, 07:13 PM UTC

    Hello Calabrio User, We are aware some customers in the US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

Read the full incident report →

Minor June 30, 2026

Incident 1107406 - General Latency; Call Ingestion delays

Detected by Pingoru
Jun 30, 2026, 03:32 PM UTC
Resolved
Jul 01, 2026, 05:44 PM UTC
Duration
1d 2h
Affected: Calabrio ONECalabrio ONE (United States East)Calabrio ONE (United States West)Calabrio ONE (US3)Calabrio ONE (US4)Calabrio ONE (US5)Calabrio ONE (US6)Calabrio ONE (Canada)Calabrio ONE (Europe)Calabrio ONE (United Kingdom)Calabrio ONE (Australia)Calabrio ONE (Singapore)Calabrio ONE (EU2)Calabrio ONE (AF1)Calabrio ONE (AE1)Calabrio ONE (IN1)Calabrio ONE (Staging)Search and Play Contacts (QM)Transcription (QM) (Middle East - AE1 (C1))Transcription (QM) (Australia - AU1 (C1))Transcription (QM) (Canada - CA1 (C1))Transcription (QM) (Ireland - IE1 (C1))Transcription (QM) (India - IN1 (C1))Transcription (QM) (United Kingdom - GB1 (C1))Transcription (QM) (Singapore - SG1 (C1))Transcription (QM) (United States - US1 (C1))Transcription (QM) (United States - US2 (C1))Transcription (QM) (United States - US3 (C1))Transcription (QM) (United States - US4 (C1))Transcription (QM) (United States - US5 (C1))Transcription (QM) (United States - US6 (C1))Transcription (QM) (South Africa - ZA1 (C1))Transcription (QM) (Ireland - EU2 (C1))
Timeline · 10 updates

Read the full incident report →

Minor June 3, 2026

US1 (East) - Login issues

Detected by Pingoru
Jun 03, 2026, 06:25 PM UTC
Resolved
Jun 04, 2026, 01:26 AM UTC
Duration
7h
Affected: Calabrio ONECalabrio ONE (United States East)Login (C1)Transcription (QM) (United States - US1 (C1))
Timeline · 4 updates
  1. investigating Jun 03, 2026, 06:25 PM UTC

    Hello Calabrio User, We are aware some customers in the US1 (East) realm are having issues with logging into the Calabrio One Solution. The Calabrio Cloud Operations team has been notified and are engaged in troubleshooting the issue. Additionally, we have engaged AWS resources for assistance. We will follow up with more details as we have them. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  2. investigating Jun 03, 2026, 07:21 PM UTC

    Hello Calabrio User, We are aware some customers in the US1 (East) realm are having issues with logging into the Calabrio One Solution. The Calabrio Cloud Operations team has been notified and are engaged in troubleshooting the issue. Additionally, we have engaged AWS resources for assistance. We will follow up with more details as we have them. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  3. identified Jun 03, 2026, 08:14 PM UTC

    Hello Calabrio User, We are aware some customers in the US1 (East) realm are having issues with logging into the Calabrio One Solution. The Calabrio Cloud Operations team has been notified and are engaged in troubleshooting the issue. Additionally, we have engaged AWS resources and are actively implementing a solution. We will follow up with more details as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  4. identified Jun 03, 2026, 09:16 PM UTC

    Hello Calabrio User, We are aware some customers in the US1 (East) realm are having issues with logging into the Calabrio One Solution. The Calabrio Cloud Operations team has been notified and are engaged in troubleshooting the issue. Additionally, we have engaged AWS resources and are actively implementing a solution. We will follow up with more details as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

Read the full incident report →

Minor June 3, 2026

GB1 - Login and/or Call Ingestion

Detected by Pingoru
Jun 03, 2026, 02:28 PM UTC
Resolved
Jun 03, 2026, 03:08 PM UTC
Duration
39m
Affected: Login (C1)Search and Play Contacts (QM)Transcription (QM) (United Kingdom - GB1 (C1))
Timeline · 1 update
  1. investigating Jun 03, 2026, 02:28 PM UTC

    Hello Calabrio User, We are aware some customers in the GB1 realm are having issues with login and/or call ingestion. The Calabrio Cloud Operations and Development teams have been notified and are engaged in troubleshooting the issue. We will follow up with more details as we have them. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

Read the full incident report →