Calabrio incident

Degraded Performance - Investigating

Minor Resolved View vendor source →

Calabrio experienced a minor incident on July 3, 2026 affecting Login (C1) and Transcription (QM) (Transcription (QM) — United States - US5 (C1)) and 1 more component, lasting 10h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2026, 09:49 AM UTC
Resolved
Jul 03, 2026, 08:23 PM UTC
Duration
10h 33m
Detected by Pingoru
Jul 03, 2026, 09:49 AM UTC

Affected components

Login (C1)Transcription (QM) (Transcription (QM) — United States - US5 (C1))Transcription (QM) (Transcription (QM) — United States - US6 (C1))

Update timeline

  1. investigating Jul 03, 2026, 09:49 AM UTC

    Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  2. investigating Jul 03, 2026, 11:02 AM UTC

    Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio If you have questions, please contact Calabrio Support Services. [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  3. investigating Jul 03, 2026, 12:11 PM UTC

    Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  4. investigating Jul 03, 2026, 02:10 PM UTC

    Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  5. investigating Jul 03, 2026, 03:32 PM UTC

    Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  6. investigating Jul 03, 2026, 04:32 PM UTC

    Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  7. investigating Jul 03, 2026, 05:33 PM UTC

    Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

  8. investigating Jul 03, 2026, 06:52 PM UTC

    Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10