Calabrio incident
Incident 1107406 - General Latency; Call Ingestion delays
Resolved after 1 day 2 hours, affecting Calabrio ONE and Calabrio ONE (Calabrio ONE — United States East) and 1 more, on June 30, 2026.
Hello Calabrio User, We are aware some customers experienced issues with call ingestion and general latency yesterday. We have confirmed all realms are functioning normally. However, we are continuing to monitor the US4 and US5 realms to ensure no further issues arise. The Calabrio Cloud Operations and Development teams are currently engaged. However, this incident will remain open in the interim while we monitor, or until the realms are deemed healthy and the incident is resolved. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Affected components
Update timeline
- investigating Jun 30, 2026, 03:32 PM UTC
Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- investigating Jun 30, 2026, 04:12 PM UTC
Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- investigating Jun 30, 2026, 04:43 PM UTC
Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- investigating Jun 30, 2026, 05:11 PM UTC
Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- investigating Jun 30, 2026, 05:42 PM UTC
Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- identified Jun 30, 2026, 06:11 PM UTC
Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- identified Jun 30, 2026, 07:11 PM UTC
Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- identified Jun 30, 2026, 08:12 PM UTC
Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- monitoring Jun 30, 2026, 09:31 PM UTC
Hello Calabrio User, We are aware some customers may have been experiencing issues with call ingestion and general latency. We have confirmed all realms are functioning normally except for the US4 and US5 realms, which may continue to see slight delays in call ingestion and/or latency as the backlog of tasks decrease. The Calabrio Cloud Operations and Development teams are currently monitoring the US4 and US5 realms and expect the backlog of tasks to dimmish overnight. However, as a precautionary measure, we are postponing the weekly deployments to those realms. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- monitoring Jul 01, 2026, 03:53 PM UTC
Hello Calabrio User, We are aware some customers experienced issues with call ingestion and general latency yesterday. We have confirmed all realms are functioning normally. However, we are continuing to monitor the US4 and US5 realms to ensure no further issues arise. The Calabrio Cloud Operations and Development teams are currently engaged. However, this incident will remain open in the interim while we monitor, or until the realms are deemed healthy and the incident is resolved. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
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