Calabrio incident
Cisco WxCC 2.0 Digital Channel down (ADO: 1110616)
Calabrio experienced a minor incident on July 13, 2026 affecting Search and Play Contacts (QM) and Transcription (QM) (Middle East - AE1 (C1)) and 1 more component, lasting 19h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 06:36 PM UTC
Hello Calabrio User, We are aware that some users who are on the Cisco Webex 2.0 Integration are experiencing issues with digital channel ingestion, which includes chat, email, and SMS messaging. The Calabrio Development team is engaged and currently troubleshooting the issue. Additionally, we have engaged Cisco Support to assist. Please note that the digital channels are recoverable. We will provide additional details as we receive them. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- identified Jul 13, 2026, 07:40 PM UTC
Hello Calabrio User, We are aware that some users who are on the Cisco Webex 2.0 Integration are experiencing issues with digital channel ingestion, which includes chat, email, and SMS messaging. The Calabrio Development team is engaged with Cisco Development and Support and have identified the issue. However, a hotfix will be required to resolve the issue, which will be deployed by Cisco overnight, US hours. Once completed, digital channels should begin ingesting normally. However, reingestion may be needed for some customers to recapture contacts that were missed. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10