Resolved after 4 hours 50 minutes, affecting Calabrio ONE and Calabrio ONE (Calabrio ONE — US4) and 1 more, on August 17, 2026.
Hello Calabrio User, We are aware that some users in the US4 realm were experiencing issues with call ingestion and/or screen recording. The Calabrio Cloud Operations and Development teams are currently engaged and have confirmed specific services have been restarted within the realm. Internal monitoring indicates and reduction in errors and confirms call ingestion and/or video recording is occurring normally. We will continue to monitor the realm for the foreseeable future to ensure all services are functioning normally. We apologize for the inconvenience and appreciate your patience. If you continue to see issues, please contact Calabrio Support Services. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
Affected components
Update timeline
- investigating Aug 17, 2026, 04:18 PM UTC
Hello Calabrio User, We are aware that some users in the US4 realm are experiencing issues with call ingestion and/or screen recording. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will follow up with more details as we receive them. We apologize for the inconvenience and appreciate your patience Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- identified Aug 17, 2026, 04:28 PM UTC
Hello Calabrio User, We are aware that some users in the US4 realm are experiencing issues with call ingestion and/or screen recording. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. At this time, the team(s) will be restarting services within the realm. Users should see minimal interruption but may have to log out and back into the Calabrio One Solution. We apologize for the inconvenience and appreciate your patience Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- monitoring Aug 17, 2026, 05:23 PM UTC
Hello Calabrio User, We are aware that some users in the US4 realm were experiencing issues with call ingestion and/or screen recording. The Calabrio Cloud Operations and Development teams are currently engaged and have confirmed specific services have been restarted within the realm. Internal monitoring indicates and reduction in errors and confirms call ingestion and/or video recording is occurring normally. We will continue to monitor the realm for the foreseeable future to ensure all services are functioning normally. We apologize for the inconvenience and appreciate your patience. If you continue to see issues, please contact Calabrio Support Services. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
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