Calabrio experienced a major incident on July 1, 2026 affecting Calabrio ONE and Calabrio ONE (Calabrio ONE — US6) and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 05:45 PM UTC
Hello Calabrio User, We are aware some customers in the US6 realm may be experiencing issues logging in to the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- investigating Jul 01, 2026, 06:17 PM UTC
Hello Calabrio User, We are aware some customers in the US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- investigating Jul 01, 2026, 06:43 PM UTC
Hello Calabrio User, We are aware some customers in the US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- investigating Jul 01, 2026, 07:13 PM UTC
Hello Calabrio User, We are aware some customers in the US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10