Calabrio experienced a minor incident on July 14, 2026 affecting Search and Play Contacts (QM) and Transcription (QM) (United States - US2 (C1)), lasting 19h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 08:16 PM UTC
Hello Calabrio User, We are aware that some users in the US2 (West) realm are currently experiencing issues with call ingestion. The Calabrio Cloud Operations and Development teams are engaged and are currently troubleshooting the issue. We will share additional details as soon as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- investigating Jul 14, 2026, 08:23 PM UTC
Hello Calabrio User, We are aware that some users in the US2 (West) realm are currently experiencing issues with call ingestion. The Calabrio Cloud Operations and Development teams are engaged and are currently troubleshooting the issue. At this time, specific services will need to be restarted to help remedy the issue. Users should not see large impacts but may have to logout and log back in during this process. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10
- monitoring Jul 14, 2026, 09:37 PM UTC
Hello Calabrio User, We are aware that some users in the US2 (West) realm were experiencing issues with call ingestion. The Calabrio Cloud Operations and Development reset all the services necessary to resolve the issue. We will continue to monitor the realm throughout the evening, as the backlog of tasks will take some time to clear, but should be completed overnight. We apologize for the inconvenience and appreciate your patience. If further issues are noticed, please reach out to Calabrio Support Services. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10