Caf had 54 outages in the last 2 years totaling 118h 50m of downtime — averaging 2.2 incidents per month.
There were 54 Caf outages since September 30, 2025 totaling 118h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
Between 00:30 and 10:05 BRT on September 17, 2026, we identified intermittent instability affecting the Core API. Validation and authentication flows were temporarily impacted. The issue has been fully resolved and all services are operating normally.
[Resolved] Temporary Unavailability — DD SDK We identified and resolved an instability that temporarily affected the initialization and transaction processing on the DD SDK. The root cause was an improper block at the network/firewall layer, which was promptly removed by our engineering teams.
We have identified a major outage affecting Lawsuits with Keywords (PF53), Lawsuits (PF52), and Enhanced Personal Data (PF1.3). The root cause has been identified and our engineering team is actively working on remediation. Further updates will be published as the situation progresses.
This incident has been resolved. Lawsuits (PF52), Lawsuits with Keywords (PF53), and Enhanced Personal Data (PF1.3) are fully operational. We will publish a post-incident summary once our review is complete.
We are investigating reports of degraded performance affecting [CORE-API] DENATRAN Driver Data + Traffic Violations. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. [CORE-API] DENATRAN Driver Data + Traffic Violations is operating normally. We will publish a full summary once our post-incident review is complete.
Realizaremos uma manutenção de DNS, o que causará uma indisponibilidade temporária de alguns minutos em alguns hosts.
Maintenance will begin as scheduled in 60 minutes.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We are investigating reports of degraded performance affecting [CORE-API] Associated CVM (PJ65). Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. [CORE-API] Associated CVM (PJ65) is operating normally. We will publish a full summary once our post-incident review is complete.
We are investigating reports of degraded performance affecting [CORE-API] Temporary Penalties at CVM (PJ93). Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. [CORE-API] Temporary Penalties at CVM (PJ93) is operating normally. We will publish a full summary once our post-incident review is complete.
We are investigating reports of degraded performance affecting Lawsuits (PJ69), Lawsuits with keywords (PJ49), Lawsuits (PF48), and Processes with keywords (PF49). Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. Lawsuits (PJ69), Lawsuits with keywords (PJ49), Lawsuits (PF48), and Processes with keywords (PF49) are operating normally. We will publish a full summary once our post-incident review is complete.
We are investigating reports of degraded performance affecting Lawsuits (PJ69), Lawsuits with Keywords (PJ49), Lawsuits (PF48), and Processes with Keywords (PF49). Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. Lawsuits (PJ69), Lawsuits with Keywords (PJ49), Lawsuits (PF48), and Processes with Keywords (PF49) are operating normally. We will publish a full summary once our post-incident review is complete.
We are investigating reports of degraded performance affecting [CORE-API] KYC & Membership Compliance. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. [CORE-API] KYC & Membership Compliance is operating normally. We will publish a full summary once our post-incident review is complete.
We are investigating reports of degraded performance affecting DENATRAN Driver Data + Traffic Violations. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. DENATRAN Driver Data + Traffic Violations is operating normally. We will publish a full summary once our post-incident review is complete.
We are investigating reports of degraded performance affecting [CORE-API] DENATRAN Driver Data + Traffic Violations. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. [CORE-API] DENATRAN Driver Data + Traffic Violations is operating normally. We will publish a full summary once our post-incident review is complete.
We are investigating reports of degraded performance affecting Manual Operation. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. Manual Operation is operating normally. We will publish a full summary once our post-incident review is complete.
We are investigating reports of degraded performance affecting [CORE-API] Criminal background - Federal Police. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. [CORE-API] Criminal background - Federal Police is operating normally. We will publish a full summary once our post-incident review is complete.
We are investigating reports of degraded performance affecting Criminal Background - Federal Police. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. Criminal Background - Federal Police is operating normally as of July 22, 2026, at 20:05 BRT. We will publish a full summary once our post-incident review is complete.
We are investigating reports of a partial outage affecting Manual Operation. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. Manual Operation has been fully restored and is operating normally as of July 8, 2026 at 15:50 BRT. We will publish a full summary once our post-incident review is complete.
We are investigating reports of degraded performance affecting [CORE-API] Criminal background - Federal Police. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. [CORE-API] Criminal background - Federal Police is operating normally. We will publish a full summary once our post-incident review is complete.
We are investigating reports of degraded performance affecting Temporary Penalties at CVM (PJ93). Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. Temporary Penalties at CVM (PJ93) is operating normally. We will publish a full summary once our post-incident review is complete.
We are investigating reports of degraded performance affecting [CORE-API] KYC & Membership Compliance (PJ59). Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. [CORE-API] KYC & Membership Compliance (PJ59) is operating normally. We will publish a full summary once our post-incident review is complete.
We are investigating reports of degraded performance affecting [CORE-API] Credit Score (PF87). Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
This incident has been resolved. [CORE-API] Credit Score (PF87) is operating normally. We will publish a full summary once our post-incident review is complete.
We are investigating reports of a partial outage affecting Face Liveness and Face Authenticator. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
A fix has been implemented and we are actively monitoring Face Liveness and Face Authenticator to confirm full recovery. Further updates will be provided if any degradation is observed.
This incident has been resolved. Face Liveness and Face Authenticator are operating normally. We will publish a full summary once our post-incident review is complete.
We are investigating reports of a partial outage affecting Facial Biometrics. Some requests may be failing or experiencing degraded availability. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
A fix has been identified and applied. We are actively monitoring Facial Biometrics to confirm full recovery. Further updates will be provided if conditions change.
This incident has been resolved. Facial Biometrics is operating normally. We will publish a full summary once our post-incident review is complete.
We are currently investigating this issue.
This incident has been resolved.
We are investigating reports of degraded performance affecting Transactions. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
A fix has been identified and applied. We are actively monitoring Transactions to confirm that performance has fully recovered. Further updates will be provided if conditions change.
The incident impacted a portion of transactions processed during the affected period. Our technical team is actively working to identify and automatically reprocess all recoverable cases. For cases where reprocessing is not feasible, our Customer Success team will reach out individually to each affected customer to present the available resolution options.
A partial outage affecting Face Liveness and Face Authenticator was identified and resolved. Services returned to normal operation at 00:07 (UTC-3).