Caf Outage History

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There were 7 Caf outages since March 12, 2026 totaling 56h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://caf.statuspage.io

Minor April 24, 2026

Degraded performance in Smart Auth

Detected by Pingoru
Apr 24, 2026, 12:08 AM UTC
Resolved
Apr 24, 2026, 12:40 AM UTC
Duration
32m
Affected: Smart Auth
Timeline · 3 updates
  1. identified Apr 24, 2026, 12:08 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 24, 2026, 12:36 AM UTC

    A fix has been implemented and we are monitoring the results. Some users may need to retry to complete the Smart Auth validation.

  3. resolved Apr 24, 2026, 12:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 14, 2026

Lawsuits Data Sources Instability

Detected by Pingoru
Apr 14, 2026, 02:53 PM UTC
Resolved
Apr 14, 2026, 12:30 PM UTC
Duration
Timeline · 1 update
  1. resolved Apr 14, 2026, 02:53 PM UTC

    Between 09:26 and 11:42 we identified instability in a third-party data source affecting lawsuits data queries in the production environment. The issue was investigated and resolved by the provider. Affected executions were automatically reprocessed after service was restored. No data was lost.

Read the full incident report →

Minor March 31, 2026

Increased error rate detected for Liveness service

Detected by Pingoru
Mar 31, 2026, 12:41 AM UTC
Resolved
Mar 31, 2026, 12:57 AM UTC
Duration
16m
Affected: Face LivenessFace Authenticator
Timeline · 4 updates
  1. investigating Mar 31, 2026, 12:41 AM UTC

    We are noticing an increase in the service’s error rate.

  2. identified Mar 31, 2026, 12:43 AM UTC

    The team is working to activate redundancy mechanisms and reduce the impact of the errors.

  3. monitoring Mar 31, 2026, 12:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 31, 2026, 02:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 25, 2026

Partial Outage on [CORE-API] Processes with keywords (PF49)

Detected by Pingoru
Mar 25, 2026, 03:00 PM UTC
Resolved
Mar 27, 2026, 03:04 PM UTC
Duration
2d
Affected: [CORE-API] Processes with keywords (PF49)
Timeline · 4 updates
  1. identified Mar 25, 2026, 03:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Mar 25, 2026, 03:23 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 25, 2026, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 27, 2026, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 13, 2026

Monitoring Onboarding

Detected by Pingoru
Mar 13, 2026, 09:53 PM UTC
Resolved
Mar 14, 2026, 12:58 AM UTC
Duration
3h 5m
Affected: OnboardingsWeb Onboarding
Timeline · 2 updates
  1. monitoring Mar 13, 2026, 09:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Mar 14, 2026, 12:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 13, 2026

Major Outage on Onboarding

Detected by Pingoru
Mar 13, 2026, 08:49 PM UTC
Resolved
Mar 13, 2026, 09:52 PM UTC
Duration
1h 2m
Affected: OnboardingsWeb Onboarding
Timeline · 3 updates
  1. investigating Mar 13, 2026, 09:03 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 13, 2026, 09:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 13, 2026, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 12, 2026

Major outage of global document verification services

Detected by Pingoru
Mar 12, 2026, 02:40 PM UTC
Resolved
Mar 12, 2026, 05:43 PM UTC
Duration
3h 2m
Affected: Global Document DetectorGlobal Doc Reader
Timeline · 2 updates
  1. investigating Mar 12, 2026, 02:40 PM UTC

    We are experiencing a high error rate in services related to global document verification.

  2. resolved Mar 12, 2026, 05:43 PM UTC

    This incident has been resolved and services are operational again.

Read the full incident report →

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