Caf Outage History
Caf is up right nowPingoru has recorded 81 incidents for Caf: 78 in the last 12 months and 32 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 1 of 720 (0%) |
| May 2026 | 6 | 113 of 744 (15%) |
| June 2026 | 13 | 126 of 720 (17%) |
| July 2026 | 16 | 31 of 744 (4%) |
| August 2026 | 11 | 145 of 744 (20%) |
| September 2026 | 12 | 110 of 720 (15%) |
| October 2026 | 4 | 41 of 588 (7%) |
Incidents, newest first
Notice December 3, 2025 Temporary service interruption for Liveness SDK –
Started Dec 03, 2025, 05:30 PM UTC· resolved Dec 03, 2025, 05:30 PM UTC
- resolved Dec 03, 2025, 06:56 PM UTC
We identified a temporary instability that affected approximately 10% of the liveness requests made through the SDK. The service is already functional, and we are investigating the root cause of the issue.
Notice December 1, 2025 Partial Outage in PayFace liveness service 12h 31m Face Liveness
Started Dec 01, 2025, 11:54 PM UTC· resolved Dec 02, 2025, 12:26 PM UTC
- identified Dec 01, 2025, 11:54 PM UTC
The issue has been identified and a fix is being implemented. Only liveness PayFace is experiencing errors.
- monitoring Dec 02, 2025, 12:06 AM UTC
We are observing the supplier's recovery, but we continue to monitor the situation.
- resolved Dec 02, 2025, 12:26 PM UTC
We have identified the stabilization of the Liveness provider.
Major November 18, 2025 Noticed service interruption for Web Onboarding 5h 53m Web Onboarding
Started Nov 18, 2025, 11:33 AM UTC· resolved Nov 18, 2025, 05:27 PM UTC
- investigating Nov 18, 2025, 11:46 AM UTC
We are currently investigating this issue.
- identified Nov 18, 2025, 11:47 AM UTC
The issue has been identified and it is related to an external provider. Team is working to implement appropriate solutions.
- monitoring Nov 18, 2025, 01:14 PM UTC
We are observing a gradual recovery of the systems, but we continue to monitor and investigate to ensure full stability.
- resolved Nov 18, 2025, 05:27 PM UTC
This incident has been resolved.
Notice October 31, 2025 Onboarding Link Incident –
Started Oct 31, 2025, 10:32 AM UTC· resolved Oct 31, 2025, 10:32 AM UTC
- resolved Oct 31, 2025, 10:32 AM UTC
During a routine scheduled action, an error was identified in the opening of onboarding links, causing unavailability and resulting in a 404 error. Only the onboarding links were affected.
Major October 20, 2025 Instability noticed in general services 1d 8h OCR, [CORE API] Basic Data (PJ1), [CORE-API] Consultation at Receita Federal - NEW (PF2), Transactions and 85 more
Started Oct 20, 2025, 10:32 AM UTC· resolved Oct 21, 2025, 07:01 PM UTC
- investigating Oct 20, 2025, 10:31 AM UTC
We are currently investigating this issue.
- investigating Oct 20, 2025, 10:31 AM UTC
We have identified service instability due to main providers issues.
- identified Oct 20, 2025, 01:36 PM UTC
We have identified the root cause of the issue, which is related to an ongoing incident within AWS infrastructure. The disruption originated from service degradation in AWS components that our systems rely on. We are continuing to monitor the recovery progress and are working closely with AWS to ensure full service restoration. You can follow updates from AWS at: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 01:36 PM UTC
We are seeing initial signs of recovery across the affected services. Error rates are gradually decreasing, and system stability is improving. We continue to monitor the environment closely and remain in contact with AWS to ensure full resolution.
- identified Oct 20, 2025, 02:21 PM UTC
We are still observing elevated error rates across our services related to ongoing issues with AWS infrastructure. This instability continues to impact parts of our operations, and we are actively monitoring the situation. Further updates will be provided as more information becomes available. You can follow updates from AWS at: https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 05:28 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 06:07 PM UTC
We are seeing early signs of recovery, and some services have already started to come back online. Our teams continue to closely monitor the situation to ensure full stability. We will share further updates as recovery continues. You can follow updates from AWS at: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 08:37 PM UTC
Services are beeing recovery and we continue to work on reprocessing and closely monitoring the system. Based on the current recovery trend, we expect full restoration to be completed shortly.
- resolved Oct 21, 2025, 07:01 PM UTC
This incident has been resolved.
Minor October 9, 2025 Trust impacted query listing experience 23h 51m Trust Platform
Started Oct 09, 2025, 01:02 PM UTC· resolved Oct 10, 2025, 12:54 PM UTC
- identified Oct 09, 2025, 01:02 PM UTC
The issue has been identified, and a fix is currently being implemented. Some users may experience errors when listing queries.
- monitoring Oct 09, 2025, 01:10 PM UTC
A fix has been implemented.
- resolved Oct 10, 2025, 12:54 PM UTC
This incident has been resolved.