Builder Prime Outage History

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Builder Prime had 14 outages in the last 2 years totaling 25h 22m of downtime — averaging 0.6 incidents per month.

There were 14 Builder Prime outages since August 1, 2025 totaling 25h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://builderprime.statuspage.io

Minor July 27, 2026

Application slowness and increased error rates

Detected by Pingoru
Jul 27, 2026, 07:59 PM UTC
Resolved
Jul 27, 2026, 08:08 PM UTC
Duration
9m
Affected: Web and Mobile AppsAPI
Timeline · 3 updates
  1. investigating Jul 27, 2026, 07:59 PM UTC

    We are working on this now and we believe we should have this resolved shortly, but will post back here soon with more updates.

  2. monitoring Jul 27, 2026, 08:02 PM UTC

    Performance and error rates appear to have returned back to normal, but we are keeping a close watch on this.

  3. resolved Jul 27, 2026, 08:08 PM UTC

    This is now resolved and we will be investigating the root cause to prevent further recurrence.

Read the full incident report →

Minor June 4, 2026

Emails are failing or sending slowly

Detected by Pingoru
Jun 04, 2026, 10:42 PM UTC
Resolved
Jun 05, 2026, 12:40 AM UTC
Duration
1h 57m
Affected: Web and Mobile Apps
Timeline · 3 updates
  1. investigating Jun 04, 2026, 10:42 PM UTC

    We are currently experiencing an issue with our upstream email service provider where emails are sending slowly or failing to send. We are working with our provider to identify the problem, understand timeline for resolution, and consider workarounds that we have control over.

  2. identified Jun 04, 2026, 10:52 PM UTC

    We have switched to our backup email provider. Outbound emails will be sent from the mail.builderprime.com domain. All replies will work as expected.

  3. resolved Jun 05, 2026, 12:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 18, 2026

E-signature issues

Detected by Pingoru
May 18, 2026, 01:39 PM UTC
Resolved
May 18, 2026, 03:29 PM UTC
Duration
1h 50m
Affected: Xodo Sign eSignature Integration
Timeline · 4 updates
  1. investigating May 18, 2026, 01:39 PM UTC

    We are investigating degraded performance from our e-signature provider. We will update once we've identified the issue.

  2. investigating May 18, 2026, 02:27 PM UTC

    The issue is impacting only sending new documents for signature. Existing documents previously sent for esignature appear to be working normally. We are working directly with our service provider to identify the issue.

  3. identified May 18, 2026, 02:53 PM UTC

    We've failed over to our backup service provider so that new documents can still be sent for signature. In the meantime, our primary service provider has confirmed they found the issue and are working on resolving it now. Once we confirm it is resolved, we will switch back to our primary service.

  4. resolved May 18, 2026, 03:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 24, 2026

Outlook Performance

Detected by Pingoru
Apr 24, 2026, 06:46 PM UTC
Resolved
Apr 25, 2026, 03:36 AM UTC
Duration
8h 50m
Affected: Web and Mobile Apps
Timeline · 3 updates
  1. investigating Apr 24, 2026, 06:46 PM UTC

    We are currently experiencing degraded performance with our Outlook integration.

  2. monitoring Apr 24, 2026, 06:53 PM UTC

    Microsoft is currently experiencing Outlook issues that are affecting our integration. We are tracking their progress and will provide updates as they become available.

  3. resolved Apr 25, 2026, 03:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 27, 2026

Issues with Payments presenting as disconnected

Detected by Pingoru
Feb 27, 2026, 02:09 PM UTC
Resolved
Feb 27, 2026, 02:35 PM UTC
Duration
25m
Affected: Payments Integration
Timeline · 2 updates
  1. investigating Feb 27, 2026, 02:09 PM UTC

    We are currently investigating why payments are being presented as disconnected.

  2. resolved Feb 27, 2026, 02:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2025

Issue with E-Signatures

Detected by Pingoru
Nov 25, 2025, 02:32 PM UTC
Resolved
Nov 25, 2025, 04:34 PM UTC
Duration
2h 2m
Affected: Xodo Sign eSignature Integration
Timeline · 3 updates
  1. investigating Nov 25, 2025, 02:32 PM UTC

    We have intermittent reports of issues loading the signatures window. We have reached out to the service provider and are working towards a resolution for those users.

  2. monitoring Nov 25, 2025, 02:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 25, 2025, 04:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Issues with Payments

Detected by Pingoru
Nov 18, 2025, 02:18 PM UTC
Resolved
Nov 18, 2025, 08:09 PM UTC
Duration
5h 51m
Affected: Payments Integration
Timeline · 3 updates
  1. investigating Nov 18, 2025, 02:18 PM UTC

    Transactions are currently being impacted by a downstream outage in our payments provider's tokenization process. You will likely see payments declined and error messages regarding payments until the Cloudflare outage is resolved. We are closely monitoring the situation and will promptly notify you once transaction operations are back to normal.

  2. monitoring Nov 18, 2025, 07:03 PM UTC

    Downstream processes have been restored, and any transaction that may have declined will need to be reattempted.

  3. resolved Nov 18, 2025, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 3, 2025

E-Signature Errors

Detected by Pingoru
Nov 03, 2025, 03:45 PM UTC
Resolved
Nov 03, 2025, 05:48 PM UTC
Duration
2h 3m
Affected: Web and Mobile Apps
Timeline · 4 updates
  1. investigating Nov 03, 2025, 03:45 PM UTC

    We're getting reports of errors when attempting to e-sign contracts in the system. We are currently investigating and following up with our service provider. It seems to be sporadic for now, so we suggest to keep trying periodically while we work to get it back to 100%.

  2. investigating Nov 03, 2025, 04:20 PM UTC

    We continue to investigate, but have a potential workaround. The error presents itself as the session being expired within the e-sign window. It seems there may have been a change recently with our provider that requires 3rd party cookies to be enabled. Typically 3rd party cookies are disabled by default in private or incognito browsers. It is possible some users may have this disabled in their browsers using normal browsing sessions as well. If the browser settings are updated to allow 3rd party cookies on the site, the e-sign flow will work as normal.

  3. identified Nov 03, 2025, 05:24 PM UTC

    We are still awaiting an update from our service provider. In order to work around this issue, make sure the browser has 3rd party cookies enabled. The default setting in most browsers is for this to be enabled, but if not, enabling that settings resolves this. Additionally, the in-person signature flow can work around the issue, as well as using Firefox browser.

  4. resolved Nov 03, 2025, 05:48 PM UTC

    The service provider has fixed the issue.

Read the full incident report →

Major October 26, 2025

Issues with new logins

Detected by Pingoru
Oct 26, 2025, 04:37 PM UTC
Resolved
Oct 26, 2025, 04:50 PM UTC
Duration
12m
Affected: Web and Mobile Apps
Timeline · 2 updates
  1. investigating Oct 26, 2025, 04:37 PM UTC

    We are currently investigating issues preventing new logins to the application

  2. resolved Oct 26, 2025, 04:50 PM UTC

    This has now been resolved and was unrelated to last night's maintenance.

Read the full incident report →

Major October 14, 2025

Issues syncing with Outlook

Detected by Pingoru
Oct 14, 2025, 01:22 PM UTC
Resolved
Oct 14, 2025, 02:21 PM UTC
Duration
59m
Affected: Email Delivery
Timeline · 2 updates
  1. investigating Oct 14, 2025, 01:22 PM UTC

    We are currently investigating an issue regarding syncing emails via the Outlook integration. We will update here shortly when we have found the solution.

  2. resolved Oct 14, 2025, 02:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 2, 2025

Application is down

Detected by Pingoru
Oct 02, 2025, 10:10 PM UTC
Resolved
Oct 02, 2025, 10:15 PM UTC
Duration
4m
Affected: Web and Mobile Apps
Timeline · 3 updates
  1. investigating Oct 02, 2025, 10:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 02, 2025, 10:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 10:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2025

App is currently experiencing widespread slowness

Detected by Pingoru
Sep 15, 2025, 04:45 PM UTC
Resolved
Sep 15, 2025, 05:16 PM UTC
Duration
30m
Affected: Web and Mobile AppsAPI
Timeline · 3 updates
  1. investigating Sep 15, 2025, 04:45 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 15, 2025, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 15, 2025, 05:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 19, 2025

Issue with Automation Jobs

Detected by Pingoru
Aug 19, 2025, 05:04 PM UTC
Resolved
Aug 19, 2025, 05:17 PM UTC
Duration
13m
Affected: Web and Mobile Apps
Timeline · 3 updates
  1. investigating Aug 19, 2025, 05:04 PM UTC

    We are currently investigating an issue with automations not triggering.

  2. monitoring Aug 19, 2025, 05:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2025, 05:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 1, 2025

App is down

Detected by Pingoru
Aug 01, 2025, 02:58 PM UTC
Resolved
Aug 01, 2025, 03:10 PM UTC
Duration
12m
Affected: Web and Mobile AppsAPI
Timeline · 3 updates
  1. investigating Aug 01, 2025, 02:58 PM UTC

    We are experiencing an outage. We are working to restore service as soon as possible.

  2. monitoring Aug 01, 2025, 03:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2025, 03:10 PM UTC

    This incident has been resolved.

Read the full incident report →