Builder Prime experienced a major incident on October 26, 2025 affecting Web and Mobile Apps, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Web and Mobile Apps
Update timeline
- investigating Oct 26, 2025, 04:37 PM UTC
We are currently investigating issues preventing new logins to the application
- resolved Oct 26, 2025, 04:50 PM UTC
This has now been resolved and was unrelated to last night's maintenance.