Builder Prime incident
Application slowness and increased error rates
Builder Prime experienced a minor incident on July 27, 2026 affecting Web and Mobile Apps and API, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Web and Mobile AppsAPI
Update timeline
- investigating Jul 27, 2026, 07:59 PM UTC
We are working on this now and we believe we should have this resolved shortly, but will post back here soon with more updates.
- monitoring Jul 27, 2026, 08:02 PM UTC
Performance and error rates appear to have returned back to normal, but we are keeping a close watch on this.
- resolved Jul 27, 2026, 08:08 PM UTC
This is now resolved and we will be investigating the root cause to prevent further recurrence.