Builder Prime incident

Issues with Payments presenting as disconnected

Major Resolved View vendor source →

Builder Prime experienced a major incident on February 27, 2026 affecting Payments Integration, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2026, 02:09 PM UTC
Resolved
Feb 27, 2026, 02:35 PM UTC
Duration
25m
Detected by Pingoru
Feb 27, 2026, 02:09 PM UTC

Affected components

Payments Integration

Update timeline

  1. investigating Feb 27, 2026, 02:09 PM UTC

    We are currently investigating why payments are being presented as disconnected.

  2. resolved Feb 27, 2026, 02:35 PM UTC

    This incident has been resolved.