Builder Prime experienced a minor incident on November 25, 2025 affecting Xodo Sign eSignature Integration, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Xodo Sign eSignature Integration
Update timeline
- investigating Nov 25, 2025, 02:32 PM UTC
We have intermittent reports of issues loading the signatures window. We have reached out to the service provider and are working towards a resolution for those users.
- monitoring Nov 25, 2025, 02:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 25, 2025, 04:34 PM UTC
This incident has been resolved.