Builder Prime experienced a notice incident on November 18, 2025 affecting Payments Integration, lasting 5h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Payments Integration
Update timeline
- investigating Nov 18, 2025, 02:18 PM UTC
Transactions are currently being impacted by a downstream outage in our payments provider's tokenization process. You will likely see payments declined and error messages regarding payments until the Cloudflare outage is resolved. We are closely monitoring the situation and will promptly notify you once transaction operations are back to normal.
- monitoring Nov 18, 2025, 07:03 PM UTC
Downstream processes have been restored, and any transaction that may have declined will need to be reattempted.
- resolved Nov 18, 2025, 08:09 PM UTC
This incident has been resolved.