Builder Prime incident

App is down

Critical Resolved View vendor source →

Builder Prime experienced a critical incident on August 1, 2025 affecting Web and Mobile Apps and API, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 02:58 PM UTC
Resolved
Aug 01, 2025, 03:10 PM UTC
Duration
12m
Detected by Pingoru
Aug 01, 2025, 02:58 PM UTC

Affected components

Web and Mobile AppsAPI

Update timeline

  1. investigating Aug 01, 2025, 02:58 PM UTC

    We are experiencing an outage. We are working to restore service as soon as possible.

  2. monitoring Aug 01, 2025, 03:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2025, 03:10 PM UTC

    This incident has been resolved.