Is Builder Prime down?
Last checked just nowNo incidents right now.
Builder Prime is operational right now. Last checked just now; the most recent incident resolved 9d ago.
Real-time Builder Prime status, recent outages, and incident history — pulled directly from Builder Prime's official status page at https://builderprime.statuspage.io every 5 minutes. Pingoru tracks 19 Builder Prime services and has captured 3 incidents in the last 90 days (99.79% uptime). Get email, Slack, Discord, or webhook alerts the moment Builder Prime reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Web and Mobile Apps
Timeline · 3 updates
- investigating · Jun 04, 2026, 10:42 PM UTC
We are currently experiencing an issue with our upstream email service provider where emails are sending slowly or failing to send. We are working with our provider to identify the problem, understand timeline for resolution, and consider workarounds that we have control over.
- identified · Jun 04, 2026, 10:52 PM UTC
We have switched to our backup email provider. Outbound emails will be sent from the mail.builderprime.com domain. All replies will work as expected.
- resolved · Jun 05, 2026, 12:40 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
-
- Xodo Sign eSignature Integration
Timeline · 4 updates
- investigating · May 18, 2026, 01:39 PM UTC
We are investigating degraded performance from our e-signature provider. We will update once we've identified the issue.
- investigating · May 18, 2026, 02:27 PM UTC
The issue is impacting only sending new documents for signature. Existing documents previously sent for esignature appear to be working normally. We are working directly with our service provider to identify the issue.
- identified · May 18, 2026, 02:53 PM UTC
We've failed over to our backup service provider so that new documents can still be sent for signature. In the meantime, our primary service provider has confirmed they found the issue and are working on resolving it now. Once we confirm it is resolved, we will switch back to our primary service.
- resolved · May 18, 2026, 03:29 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
-
- Web and Mobile Apps
Timeline · 3 updates
- investigating · Apr 24, 2026, 06:46 PM UTC
We are currently experiencing degraded performance with our Outlook integration.
- monitoring · Apr 24, 2026, 06:53 PM UTC
Microsoft is currently experiencing Outlook issues that are affecting our integration. We are tracking their progress and will provide updates as they become available.
- resolved · Apr 25, 2026, 03:36 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
-
- Emails are failing or sending slowly ResolvedStarted Jun 04, 2026, 10:42 PM UTC · Resolved Jun 05, 2026, 12:40 AM UTC · 1h 57m
- E-signature issues ResolvedStarted May 18, 2026, 01:39 PM UTC · Resolved May 18, 2026, 03:29 PM UTC · 1h 50m
- Outlook Performance ResolvedStarted Apr 24, 2026, 06:46 PM UTC · Resolved Apr 25, 2026, 03:36 AM UTC · 8h 50m