Is Builder Prime down?

Some card payments, ACH payments, and refunds through Builder Prime Payments have been failing with a timeout error. This also affects payments customers make through the online payment portal. The issue is with an upstream processing partner, and they are working on a fix. If a payment shows a timeout error, please don’t retry it right away. A timed-out payment may still have gone through, so retrying could charge your customer twice. Check the payment on the project first, or wait for our next update.

This incident has been resolved.

Syncing jobs to Bolt Insights reports are running behind. Changes made since yesterday afternoon may not appear yet. All changes are still in the platform and will appear in the application; the delay is only in how the Bolt Insights product displays this data.

This incident has been resolved.

QuickBooks Online is experiencing an incident that is resulting in API timeout errors.

This incident has been resolved.

Our service provider that handles image and PDF rendering is experiencing service degradation that is caused by a Google Cloud incident reported and tracked here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev We are looking at potential mitigations, particularly as it relates to being able to generate and execute contracts where the PDF rendering is failing as a result of this.

We've put a mitigation in place to allow contracts to generate and be sent for e-signature. The PDF previews may not render on your screen, and images may not be included in the PDFs themselves. We are closely monitoring this Google Cloud incident and considering other mitigations that we are able to make.

PDF rendering is happening on screen, but it is delayed. Our service provider is working on redirecting traffic to mitigate the Google issue.

Rendering delays appear to be improving. Once reendering is fast enough, we will remove the mitigations that suppress images in the PDFs.

The rendering appears to be operating quickly enough now that the mitigation suppressing images from PDFs has been removed. As long as rendering continues to function normally, this issue is resolved. We are continuing to monitor closely to make sure it continues working as expected as well as watching for updates from upstream services.

Everything looks to be back to normal. We are resolving this incident and will continue to keep a close watch for any further issues.

When navigating between different time periods on the production calendar, only projects in the recently loaded time period are being displayed while navigating back to a previous period is causing the projects from the previously loaded time period not to be displayed. Refreshing the page will always show all the projects in the loaded time frame. We've identified the cause of the issue and are working on a fix.

This is now resolved. Refresh the screen to load the latest update.