Is Builder Prime down?
Last checked 3m agoNo incidents right now.
Builder Prime is operational right now. Last checked 3m ago; the most recent incident resolved 16d ago.
Real-time Builder Prime status, recent outages, and incident history — pulled directly from Builder Prime's official status page at https://builderprime.statuspage.io every 5 minutes. Pingoru tracks 19 Builder Prime services and has captured 5 incidents in the last 90 days (99.65% uptime). Get email, Slack, Discord, or webhook alerts the moment Builder Prime reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- QuickBooks Online Integration
Timeline · 2 updates
- monitoring · Sep 01, 2026, 11:31 PM UTC
QuickBooks Online is experiencing an incident that is resulting in API timeout errors.
- resolved · Sep 02, 2026, 09:53 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Web and Mobile Apps
Timeline · 6 updates
- investigating · Sep 01, 2026, 04:56 PM UTC
Our service provider that handles image and PDF rendering is experiencing service degradation that is caused by a Google Cloud incident reported and tracked here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev We are looking at potential mitigations, particularly as it relates to being able to generate and execute contracts where the PDF rendering is failing as a result of this.
- investigating · Sep 01, 2026, 05:05 PM UTC
We've put a mitigation in place to allow contracts to generate and be sent for e-signature. The PDF previews may not render on your screen, and images may not be included in the PDFs themselves. We are closely monitoring this Google Cloud incident and considering other mitigations that we are able to make.
- investigating · Sep 01, 2026, 05:22 PM UTC
PDF rendering is happening on screen, but it is delayed. Our service provider is working on redirecting traffic to mitigate the Google issue.
- identified · Sep 01, 2026, 05:32 PM UTC
Rendering delays appear to be improving. Once reendering is fast enough, we will remove the mitigations that suppress images in the PDFs.
- monitoring · Sep 01, 2026, 05:55 PM UTC
The rendering appears to be operating quickly enough now that the mitigation suppressing images from PDFs has been removed. As long as rendering continues to function normally, this issue is resolved. We are continuing to monitor closely to make sure it continues working as expected as well as watching for updates from upstream services.
- resolved · Sep 01, 2026, 06:32 PM UTC
Everything looks to be back to normal. We are resolving this incident and will continue to keep a close watch for any further issues.
Latest: Everything looks to be back to normal. We are resolving this incident and will continue to keep a close watch for any further issues.
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- Web and Mobile Apps
Timeline · 2 updates
- identified · Aug 17, 2026, 03:00 PM UTC
When navigating between different time periods on the production calendar, only projects in the recently loaded time period are being displayed while navigating back to a previous period is causing the projects from the previously loaded time period not to be displayed. Refreshing the page will always show all the projects in the loaded time frame. We've identified the cause of the issue and are working on a fix.
- resolved · Aug 17, 2026, 04:08 PM UTC
This is now resolved. Refresh the screen to load the latest update.
Latest: This is now resolved. Refresh the screen to load the latest update.
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- Web and Mobile Apps
Timeline · 2 updates
- investigating · Aug 14, 2026, 08:40 PM UTC
Our email service provider is reporting some email sending delays. We are keeping a close watch on this and will switch to our backup provider if necessary.
- resolved · Aug 14, 2026, 08:47 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Web and Mobile AppsAPI
Timeline · 3 updates
- investigating · Jul 27, 2026, 07:59 PM UTC
We are working on this now and we believe we should have this resolved shortly, but will post back here soon with more updates.
- monitoring · Jul 27, 2026, 08:02 PM UTC
Performance and error rates appear to have returned back to normal, but we are keeping a close watch on this.
- resolved · Jul 27, 2026, 08:08 PM UTC
This is now resolved and we will be investigating the root cause to prevent further recurrence.
Latest: This is now resolved and we will be investigating the root cause to prevent further recurrence.
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- Started Sep 01, 2026, 11:31 PM UTC · Resolved Sep 02, 2026, 09:53 AM UTC · 10h 22m
- Started Sep 01, 2026, 04:56 PM UTC · Resolved Sep 01, 2026, 06:32 PM UTC · 1h 35m
- Production Calendar Navigation ResolvedStarted Aug 17, 2026, 03:00 PM UTC · Resolved Aug 17, 2026, 04:08 PM UTC · 1h 8m
- Email sending delays ResolvedStarted Aug 14, 2026, 08:40 PM UTC · Resolved Aug 14, 2026, 08:47 PM UTC · 7m
- Started Jul 27, 2026, 07:59 PM UTC · Resolved Jul 27, 2026, 08:08 PM UTC · 9m