Hibob Outage History
Hibob is up right nowPingoru has recorded 52 incidents for Hibob: 29 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 18 of 720 (2%) |
| May 2026 | 0 | 6 of 744 (1%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 2 | 13 of 744 (2%) |
| August 2026 | 6 | 14 of 744 (2%) |
| September 2026 | 2 | 30 of 720 (4%) |
| October 2026 | 2 | 4 of 553 (1%) |
Incidents, newest first
Minor October 19, 2026 We’ve identified an issue with our Career site service 2h 12m Public pages
Started Oct 19, 2026, 05:30 PM UTC· resolved Oct 19, 2026, 07:42 PM UTC
- investigating Oct 19, 2026, 05:30 PM UTC
We have identified an issue preventing candidates from uploading CVs and other documents on HiBob Hiring Career site. Applications requiring a document cannot be completed. Our team is working to resolve the issue. We will share another update as soon as more information is available.
- monitoring Oct 19, 2026, 07:03 PM UTC
A fix has been implemented, and candidates should now be able to upload CVs and other documents on HiBob Hiring Career site and complete their applications. We are monitoring to confirm the issue is fully resolved.
- resolved Oct 19, 2026, 07:42 PM UTC
The issue has been resolved. Candidates can now upload CVs and other documents on Bob-hosted careers pages and complete their applications. A security configuration change inadvertently blocked document uploads. We have reverted the blocking configuration and confirmed that uploads are working again. We apologize for the disruption to your recruitment process.
Minor October 14, 2026 We’ve identified an issue with our Compensation service 1h 59m Compensation
Started Oct 14, 2026, 02:12 PM UTC· resolved Oct 14, 2026, 04:11 PM UTC
- investigating Oct 14, 2026, 02:12 PM UTC
We are investigating an issue affecting the Compensation module. Users may experience issues accessing compensation worksheets and working with compensation letters.
- identified Oct 14, 2026, 02:19 PM UTC
We have identified the cause of the issue affecting the Compensation module, including compensation worksheets and compensation letters. Our team is working to resolve the issue and restore normal functionality.
- monitoring Oct 14, 2026, 03:25 PM UTC
We have implemented a fix for the issue affecting compensation worksheets and compensation letters. The services are now operating as expected. We are monitoring the results to confirm continued stability.
- resolved Oct 14, 2026, 04:11 PM UTC
The issue affecting compensation worksheets and compensation letters has been resolved. A recent update caused some Compensation worksheets to fail loading when configuration data was incomplete. We have implemented a fix, and Compensation functionality is now operating as expected.
Minor September 9, 2026 Delay in calculated fields updates 7h 30m Employee Profile and Fields
Started Sep 09, 2026, 10:55 AM UTC· resolved Sep 09, 2026, 06:26 PM UTC
- investigating Sep 09, 2026, 10:55 AM UTC
We are investigating an issue causing delays in calculated field updates. Our team is actively working to identify the cause and restore normal processing as soon as possible.
- identified Sep 09, 2026, 12:52 PM UTC
We have identified the cause of the delay affecting calculated field updates and are actively working to resolve the issue.
- monitoring Sep 09, 2026, 05:48 PM UTC
We have resolved the issue that caused delays in calculated field updates. We are monitoring the service to confirm that processing remains stable and the application is operating as expected.
- resolved Sep 09, 2026, 06:26 PM UTC
The issue causing delays in calculated field updates has been resolved. A recent change caused repeated recalculations, creating a backlog that delayed newer updates. We corrected the issue, cleared the backlog, and recalculated the affected fields. Calculated field processing has returned to normal.
Minor September 7, 2026 Delay in Sandbox refresh 22h 23m Sandbox
Started Sep 07, 2026, 09:41 AM UTC· resolved Sep 08, 2026, 08:04 AM UTC
- investigating Sep 07, 2026, 09:41 AM UTC
We are currently investigating an issue that causes delays with our Sandbox Refresh service, and we’re working to resolve it.
- identified Sep 07, 2026, 11:55 AM UTC
We have identified the issue impacting Sandbox Refresh and are actively working to address it.
- monitoring Sep 08, 2026, 05:39 AM UTC
We have applied a fix for the Sandbox Refresh delays, and the issue has been resolved. Refreshes should now complete according to schedule. We are continuing to monitor the service to ensure stability.
- resolved Sep 08, 2026, 08:04 AM UTC
The Sandbox Refresh delay issue has been resolved, and refreshes are completing according to schedule. A supporting database service became unavailable due to an unexpected system issue, which caused the temporary disruption. The service has remained stable throughout the monitoring period.
Major August 31, 2026 We’ve identified an issue with employee profile work tables 4h 25m Employee Profile and Fields
Started Aug 31, 2026, 11:33 AM UTC· resolved Aug 31, 2026, 03:59 PM UTC
- investigating Aug 31, 2026, 11:33 AM UTC
We confirm there is a problem with the employee profile work tables, and we’re working to resolve it.
- identified Aug 31, 2026, 12:55 PM UTC
We have identified an issue where users may encounter errors when adding or updating rows in history tables within the employee profile. Our team has found the root cause and is working to resolve the issue.
- monitoring Aug 31, 2026, 03:24 PM UTC
We have deployed a fix for the issue affecting employee profiles updates and are monitoring the results to confirm the issue is fully resolved.
- resolved Aug 31, 2026, 03:59 PM UTC
The issue has been resolved. A regression caused validation to run across all history table entries, including historical rows containing archived values, which caused updates to fail. We have updated the validation to apply only to rows that have been changed.
Critical August 26, 2026 Talent service - Performance and Surveys aren't loading 1h 9m Surveys, Performance
Started Aug 26, 2026, 07:29 AM UTC· resolved Aug 26, 2026, 08:38 AM UTC
- investigating Aug 26, 2026, 07:29 AM UTC
We are investigating an issue with our Talent service impacting Surveys and Performance. We’re working to resolve it.
- identified Aug 26, 2026, 07:34 AM UTC
We confirm there is a problem with our Talent service, affecting Performance and Surveys, and we’re working to resolve it.
- monitoring Aug 26, 2026, 07:52 AM UTC
A fix has been applied to address the issues affecting Performance and Surveys in the Talent module, and we’re monitoring the results.
- resolved Aug 26, 2026, 08:38 AM UTC
The issue affecting the Talent module has been resolved. An infrastructure issue caused increased latency that impacted Surveys and Performance. The service has remained stable after implementing a fix, and we are taking measures to prevent recurrence.
Minor August 19, 2026 Flows - Only Admins can create New Hire 48m Flows
Started Aug 19, 2026, 07:44 AM UTC· resolved Aug 19, 2026, 08:32 AM UTC
- investigating Aug 19, 2026, 07:44 AM UTC
We’ve identified an issue with the New Hire flow where only admins can create new hires.
- monitoring Aug 19, 2026, 08:02 AM UTC
We’ve identified the root cause and fixed the issue affecting the New Hire flow. We are monitoring the results.
- resolved Aug 19, 2026, 08:32 AM UTC
The issue affecting the New Hire flow, where only admins could create new hires, has been resolved.
Minor August 17, 2026 Slowness and disruptions in Bob 1h 25m Compensation, Surveys, Workforce planning, Time Off and 16 more
Started Aug 17, 2026, 08:31 AM UTC· resolved Aug 17, 2026, 09:56 AM UTC
- identified Aug 17, 2026, 08:31 AM UTC
Users are experiencing slowness in Bob. We’re working to resolve the issue.
- investigating Aug 17, 2026, 08:41 AM UTC
Users are experiencing slowness, disruptions and errors in Bob, with some areas not working as expected. We’re working to resolve the issue.
- monitoring Aug 17, 2026, 09:16 AM UTC
Bob is now stable, and we’re continuing to monitor the system.
- resolved Aug 17, 2026, 09:56 AM UTC
This incident has been resolved.
Major August 4, 2026 Workforce Planning - Can't load existing position 3h 38m Workforce planning
Started Aug 04, 2026, 03:36 PM UTC· resolved Aug 04, 2026, 07:14 PM UTC
- investigating Aug 04, 2026, 04:46 PM UTC
We confirm there is a problem with our Workforce Planning module, and we’re working to resolve it. Users may be unable to open existing positions and may encounter a "general error."
- identified Aug 04, 2026, 04:49 PM UTC
We have identified the issue affecting the Workforce Planning module and causing the "general error" when opening existing positions. Our team is actively working to resolve the issue as quickly as possible.
- monitoring Aug 04, 2026, 06:46 PM UTC
We have implemented a fix for the issue affecting the Workforce Planning module. Users should now be able to open existing positions without encountering the "general error." We are continuing to monitor the system to ensure the issue is fully resolved.
- resolved Aug 04, 2026, 07:14 PM UTC
This incident has been resolved. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.
Minor August 3, 2026 Slowness in the Bob app 2h 6m Compensation, Surveys, Payroll Hub, Public API and 18 more
Started Aug 03, 2026, 08:18 AM UTC· resolved Aug 03, 2026, 10:24 AM UTC
- investigating Aug 03, 2026, 08:18 AM UTC
We’ve identified an issue causing slowness in Bob, and we’re working to resolve it.
- identified Aug 03, 2026, 08:57 AM UTC
We’ve identified the cause of the slowness in Bob and are working to restore normal performance.
- identified Aug 03, 2026, 09:31 AM UTC
The slowness affecting Bob has improved. We’re continuing to investigate an issue preventing employee folders and documents from loading, and we’re actively working to restore full functionality.
- monitoring Aug 03, 2026, 09:44 AM UTC
All services are back to normal. We are continuing to monitor the service to confirm stability.
- resolved Aug 03, 2026, 10:24 AM UTC
The incident has been resolved. All services are now operating normally.
Minor July 29, 2026 Slowness in the Docs Service 1h 55m Docs
Started Jul 29, 2026, 10:01 AM UTC· resolved Jul 29, 2026, 11:57 AM UTC
- investigating Jul 29, 2026, 10:01 AM UTC
We confirm there is a problem causing slowness with our Docs service, and we’re working to resolve it.
- identified Jul 29, 2026, 11:08 AM UTC
We have identified the issue causing slowness in our Docs service and are working to restore normal performance.
- monitoring Jul 29, 2026, 11:18 AM UTC
A fix has been applied for the issue causing slowness in our Docs service. We are continuing to monitor the service to ensure performance remains stable.
- resolved Jul 29, 2026, 11:57 AM UTC
The issue causing slowness in our Docs service has been resolved. We applied a fix and confirmed the service has remained stable during the monitoring period.
Major June 15, 2026 We’ve identified an issue with our Hiring module. 23m Core, Public pages
Started Jun 15, 2026, 10:08 AM UTC· resolved Jun 15, 2026, 10:32 AM UTC
- identified Jun 15, 2026, 10:08 AM UTC
We’ve identified issues affecting parts of our Hiring module. Some features may be temporarily unavailable while we work to resolve the issue. We’ll continue to provide updates as more information becomes available. We apologize for the inconvenience and thank you for your understanding.
- resolved Jun 15, 2026, 10:32 AM UTC
The issue affecting parts of our Hiring module has been resolved. Affected features are now available again. We apologize for the inconvenience and thank you for your understanding.
Minor April 30, 2026 Sandbox Sync Delay Causing Outdated Data in Refreshes 21h 20m Sandbox
Started Apr 30, 2026, 08:17 AM UTC· resolved May 01, 2026, 05:37 AM UTC
- investigating Apr 30, 2026, 08:17 AM UTC
We are currently investigating a delay in sandbox synchronization. During this time, sandbox refreshes may reflect data updated up to last night, while we work to restore full synchronization. Existing sandbox environments remain accessible. We will provide further updates as progress is made.
- identified Apr 30, 2026, 10:04 AM UTC
We have identified the cause of the sandbox synchronization delay and are working to resolve it. Existing sandbox environments remain accessible.
- monitoring May 01, 2026, 09:38 AM UTC
We have restored the sandbox synchronization process, and sandbox refreshes now reflect current production data. We are continuing to monitor the system.
- resolved May 01, 2026, 09:40 AM UTC
The sandbox synchronization delay has been resolved. The synchronization process was restored, and sandbox refreshes now reflect current production data.
Notice April 14, 2026 We’ve identified an issue with our Surveys module 1h 5m
Started Apr 14, 2026, 11:30 AM UTC· resolved Apr 14, 2026, 12:35 PM UTC
- resolved Apr 14, 2026, 01:33 PM UTC
The issue causing survey links to display empty pages and preventing responses has been resolved after fixing an error in the surveys service. We apologize for the inconvenience and thank you for your patience.
Major April 7, 2026 Some users may experience slower-than-usual performance at the moment. Our team is aware of the issue and is actively working to identify the root cause and resolve it. We appreciate your patience and will share updates as we make progress. 1h 4m Compensation, Surveys, Workforce planning, Sandbox and 16 more
Started Apr 07, 2026, 02:56 PM UTC· resolved Apr 07, 2026, 04:00 PM UTC
- investigating Apr 07, 2026, 02:56 PM UTC
We confirm there is a problem with our main HiBob application, and we’re working to resolve it.
- monitoring Apr 07, 2026, 03:52 PM UTC
System performance has been restored, and the incident is now resolved. We are continuing to monitor the system and conduct a thorough investigation to identify the root cause and implement preventive measures. Thank you for your patience during this time.
- resolved Apr 07, 2026, 05:29 PM UTC
The issue that we had been experiencing has now been fully resolved, and everything is functioning as expected. After identifying the root cause and implementing the necessary fixes, we can confirm that the situation is under control and no further action is required at this time.
Minor March 23, 2026 Investigating Performance Degradation in HiBob Application 1h Compensation, Surveys, Payroll Hub, Public API and 9 more
Started Mar 23, 2026, 08:27 AM UTC· resolved Mar 23, 2026, 09:27 AM UTC
- investigating Mar 23, 2026, 08:27 AM UTC
We confirm there is a problem with our main HiBob application, and we’re working to resolve it.
- investigating Mar 23, 2026, 08:52 AM UTC
We are currently experiencing elevated error rates and latency due to database query timeouts affecting the HiBob service, and are actively working to resolve the issue. We apologize for the disruption and thank you for your patience.
- identified Mar 23, 2026, 09:01 AM UTC
The service is in the process of recovering, and we are continuing to monitor closely while investigating the root cause. We apologize for the disruption and thank you for your patience.
- monitoring Mar 23, 2026, 09:01 AM UTC
The service is in the process of recovering, and we are continuing to monitor closely while investigating the root cause. We apologize for the disruption and thank you for your patience.
- monitoring Mar 23, 2026, 09:12 AM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 23, 2026, 09:20 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 23, 2026, 09:27 AM UTC
We identified a performance degradation in the HiBob application caused by resource contention and long-running database operations; mitigation actions were applied and the service has stabilized. We apologize for the disruption and thank you for your patience.
Minor February 23, 2026 We’ve identified an issue with our main HiBob application 2h 40m Compensation, Surveys, Payroll Hub, Public API and 24 more
Started Feb 23, 2026, 08:54 AM UTC· resolved Feb 23, 2026, 11:34 AM UTC
- investigating Feb 23, 2026, 08:54 AM UTC
We confirm there is a problem with our main HiBob application and we’re working to resolve it.
- identified Feb 23, 2026, 09:40 AM UTC
We are currently investigating a production issue that may be related to a database maintenance activity performed on Saturday during off-hours. As part of our mitigation efforts, we are reverting the recent change. This action will require restarting the production database, which may result in a brief service disruption of a few minutes. We will provide an additional update once the restart is complete and the system is fully stabilized. Thank you for your patience.
- identified Feb 23, 2026, 10:10 AM UTC
The rollback has been successfully completed, and the platform is up. However, we are still experiencing performance degradation in certain areas, and some users may encounter slowness. Our engineering team is actively investigating and working to fully restore system performance. We will continue to provide updates as we make progress.
- identified Feb 23, 2026, 11:00 AM UTC
We are continuing to work on a fix for this issue.
- identified Feb 23, 2026, 11:20 AM UTC
We are currently running a database vacuum process to optimize performance following the rollback. This process helps reclaim storage, refresh database statistics, and improve overall query performance after the earlier maintenance and restart activities. At this time, system performance is stable, and the platform is operating normally across all core services. We are not observing any ongoing impact on customer workflows. Our engineering team continues to closely monitor the environment, reviewing performance metrics and system health indicators to ensure sustained stability and proactively address any anomalies that arise.
- monitoring Feb 23, 2026, 11:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 23, 2026, 11:34 AM UTC
This incident has been resolved.
Notice February 19, 2026 Login Errors for Users Without Fully Configured SSO 46m Employee Profile and Fields
Started Feb 19, 2026, 08:04 AM UTC· resolved Feb 19, 2026, 08:50 AM UTC
- investigating Feb 19, 2026, 08:04 AM UTC
Earlier today, we implemented a security update to our login process that affected users who attempted to log in via an external SSO provider without a fully configured SSO setup. As a result, some users encountered an error when trying to access the platform. We have since taken steps to address the issue and restore expected login behavior to ensure uninterrupted access. We are continuing to monitor the system to ensure stability. We apologize for the inconvenience and appreciate your patience.
- monitoring Feb 19, 2026, 08:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2026, 08:50 AM UTC
This incident has been resolved.
Notice January 29, 2026 We’ve identified an issue with our email service 2h 49m Compensation, Surveys, Payroll Hub, Public API and 24 more
Started Jan 29, 2026, 11:32 AM UTC· resolved Jan 29, 2026, 02:21 PM UTC
- identified Jan 29, 2026, 11:32 AM UTC
We are currently experiencing a delay in email delivery. This may impact several workflows. Users logging in with MFA may experience delays receiving authentication emails. Our team is working to resolve this as quickly as possible.
- monitoring Jan 29, 2026, 01:37 PM UTC
The root cause has been identified, and email delivery is improving. A backlog of emails is still pending, and we’re monitoring closely as the sending rate continues to recover. Thank you for your patience.
- resolved Jan 29, 2026, 02:21 PM UTC
The issue has been resolved, and all services are now operating normally. The email delivery delays were caused by a system issue that led to an unexpected spike in outbound email volume. We apologise for the inconvenience and thank you for your patience.
Critical December 5, 2025 Cloudflare Outage Impacting HiBob 38m Compensation, Surveys, Payroll Hub, Public API and 24 more
Started Dec 05, 2025, 08:50 AM UTC· resolved Dec 05, 2025, 09:29 AM UTC
- investigating Dec 05, 2025, 09:06 AM UTC
We are currently investigating this issue.
- investigating Dec 05, 2025, 09:07 AM UTC
We are continuing to investigate this issue.
- identified Dec 05, 2025, 09:09 AM UTC
We are currently experiencing service disruption due to a widespread Cloudflare outage, which is affecting connectivity across multiple SaaS and internet services globally—not just HiBob. Because Cloudflare acts as a core part of internet routing and security infrastructure, the issue is causing degraded performance and temporary downtime for many platforms that rely on their network. Our systems are not the root cause, but we are impacted by the upstream failure. Current Status • HiBob services are experiencing partial or full unavailability depending on the region and network path. • Other SaaS providers and internet-facing services are also affected. • Engineering and SRE teams are monitoring the situation and validating service health as Cloudflare recovers.
- investigating Dec 05, 2025, 09:09 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 05, 2025, 09:17 AM UTC
Cloudflare has deployed a hotfix to address the root cause of the global outage. Following this change, we are seeing steady recovery across HiBob’s services. Current Status • Platform availability and connectivity are improving as Cloudflare’s network stabilizes. • Most affected flows are beginning to recover, with latency decreasing and error rates dropping. • Our Engineering and SRE teams are actively monitoring all services to ensure full restoration.
- resolved Dec 05, 2025, 09:29 AM UTC
Cloudflare has confirmed that the issue is resolved and their network is back to normal. As a result, HiBob services — along with the rest of the internet that was affected — have fully recovered. Platform performance and availability are back to expected levels with no remaining degradation. We will continue working with the Cloudflare team to understand the root cause, and we will share a full post-incident review once the analysis is complete.
Minor November 25, 2025 We’ve identified an issue with our main Bob application 1h 54m Compensation, Surveys, Payroll Hub, Public API and 24 more
Started Nov 25, 2025, 10:23 AM UTC· resolved Nov 25, 2025, 12:17 PM UTC
- investigating Nov 25, 2025, 10:23 AM UTC
We are currently experiencing intermittent slowness on the Bob platform. Our engineering team is actively investigating the issue. We will provide an update as soon as more information becomes available.
- monitoring Nov 25, 2025, 11:07 AM UTC
We believe we have identified the root cause of the intermittent disruptions. The platform is currently stable, and we are continuing to closely monitor it to ensure a full resolution. We will share more updates as needed.
- resolved Nov 25, 2025, 12:17 PM UTC
We’ve identified a background query that caused a lock on our database, resulting in intermittent slowness and loading issues across the platform. The query has been addressed, and the platform has remained stable since. We are continuing to monitor to ensure full resolution. Thank you for your patience.
Minor November 18, 2025 We’ve identified an issue with our Learning module 1h 37m Learning
Started Nov 18, 2025, 01:56 PM UTC· resolved Nov 18, 2025, 03:33 PM UTC
- monitoring Nov 18, 2025, 01:56 PM UTC
The Go1 portal is currently experiencing service disruptions due to an issue within the Cloudflare Global Network. Hence, Go1 courses are unavailable at the moment. We are continuing to monitor the situation and will provide updates as they become available.
- resolved Nov 18, 2025, 03:33 PM UTC
This incident has been resolved.
Major November 2, 2025 We’ve identified an issue with our Sandbox environment 6h 12m Sandbox
Started Nov 02, 2025, 01:11 PM UTC· resolved Nov 02, 2025, 07:24 PM UTC
- identified Nov 02, 2025, 01:11 PM UTC
Sandbox refresh operations are temporarily paused. An update will be provided once the refresh capability is restored. Our team continues to monitor performance closely and implement improvements to prevent similar issues in the future.
- resolved Nov 02, 2025, 07:24 PM UTC
Sandbox refresh functionality has been restored and is now fully operational. We apologize for the disruption and appreciate your patience.
Notice August 27, 2025 Hiring Module Accessibility Issue Identified 2h 28m Core, Public pages
Started Aug 27, 2025, 12:49 PM UTC· resolved Aug 27, 2025, 03:18 PM UTC
- identified Aug 27, 2025, 03:16 PM UTC
We are currently investigating the issue. Thank you for your patience
- identified Aug 27, 2025, 03:17 PM UTC
We have identified the root cause and are working on a fix.
- resolved Aug 27, 2025, 03:33 PM UTC
The issue has been resolved after reverting a recent performance optimization change that unintentionally introduced errors. We apologize for the disruption and thank you for your patience.
Major August 14, 2025 Webhook Delivery Issue Identified 1h 48m Public API
Started Aug 14, 2025, 09:35 AM UTC· resolved Aug 14, 2025, 11:24 AM UTC
- identified Aug 14, 2025, 09:35 AM UTC
We’ve identified an issue where some webhooks are not receiving updates. Our team is actively investigating the root cause and working to reprocess the affected events. We’re sorry for the inconvenience and appreciate your patience.
- monitoring Aug 14, 2025, 09:38 AM UTC
Between August 13 and August 14, some v2 webhooks failed to send due to an internal issue. A fix has been applied, and affected webhooks have been retriggered. We’re sorry for the disruption and appreciate your patience.
- resolved Aug 14, 2025, 11:24 AM UTC
The issue causing some v2 webhooks to fail between August 13 and 14 was due to a scheduler stopping after repeated database read errors. A fix has been applied, and all impacted webhooks have been successfully reprocessed. We’re sorry for the disruption and thank you for your patience.