Hibob incident

Sandbox Sync Delay Causing Outdated Data in Refreshes

Minor Resolved View vendor source →

Hibob experienced a minor incident on May 1, 2026 affecting Sandbox, lasting 5h 22m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 12:15 AM UTC
Resolved
May 01, 2026, 05:37 AM UTC
Duration
5h 22m
Detected by Pingoru
May 01, 2026, 12:15 AM UTC

Affected components

Sandbox

Update timeline

  1. investigating Apr 30, 2026, 08:17 AM UTC

    We are currently investigating a delay in sandbox synchronization. During this time, sandbox refreshes may reflect data updated up to last night, while we work to restore full synchronization. Existing sandbox environments remain accessible. We will provide further updates as progress is made.

  2. identified Apr 30, 2026, 10:04 AM UTC

    We have identified the cause of the sandbox synchronization delay and are working to resolve it. Existing sandbox environments remain accessible.

  3. monitoring May 01, 2026, 09:38 AM UTC

    We have restored the sandbox synchronization process, and sandbox refreshes now reflect current production data. We are continuing to monitor the system.

  4. resolved May 01, 2026, 09:40 AM UTC

    The sandbox synchronization delay has been resolved. The synchronization process was restored, and sandbox refreshes now reflect current production data.