Investigating Performance Degradation in HiBob Application

Update timeline

1. investigating Mar 23, 2026, 08:27 AM UTC

   We confirm there is a problem with our main HiBob application, and we’re working to resolve it.

2. investigating Mar 23, 2026, 08:52 AM UTC

   We are currently experiencing elevated error rates and latency due to database query timeouts affecting the HiBob service, and are actively working to resolve the issue. We apologize for the disruption and thank you for your patience.

3. identified Mar 23, 2026, 09:01 AM UTC

   The service is in the process of recovering, and we are continuing to monitor closely while investigating the root cause. We apologize for the disruption and thank you for your patience.

4. monitoring Mar 23, 2026, 09:01 AM UTC

   The service is in the process of recovering, and we are continuing to monitor closely while investigating the root cause. We apologize for the disruption and thank you for your patience.

5. monitoring Mar 23, 2026, 09:12 AM UTC

   We are continuing to monitor for any further issues.

6. monitoring Mar 23, 2026, 09:20 AM UTC

   We are continuing to monitor for any further issues.

7. resolved Mar 23, 2026, 09:27 AM UTC

   We identified a performance degradation in the HiBob application caused by resource contention and long-running database operations; mitigation actions were applied and the service has stabilized. We apologize for the disruption and thank you for your patience.