Hibob incident

We’ve identified an issue with our main Bob application

Minor Resolved View vendor source →

Hibob experienced a minor incident on November 25, 2025 affecting Compensation and Surveys and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 10:23 AM UTC
Resolved
Nov 25, 2025, 12:17 PM UTC
Duration
1h 54m
Detected by Pingoru
Nov 25, 2025, 10:23 AM UTC

Affected components

CompensationSurveysPayroll HubPublic APIZapierWorkforce planningSandboxTime OffYour VoiceLearning

Update timeline

  1. investigating Nov 25, 2025, 10:23 AM UTC

    We are currently experiencing intermittent slowness on the Bob platform. Our engineering team is actively investigating the issue. We will provide an update as soon as more information becomes available.

  2. monitoring Nov 25, 2025, 11:07 AM UTC

    We believe we have identified the root cause of the intermittent disruptions. The platform is currently stable, and we are continuing to closely monitor it to ensure a full resolution. We will share more updates as needed.

  3. resolved Nov 25, 2025, 12:17 PM UTC

    We’ve identified a background query that caused a lock on our database, resulting in intermittent slowness and loading issues across the platform. The query has been addressed, and the platform has remained stable since. We are continuing to monitor to ensure full resolution. Thank you for your patience.