BlueSnap Outage History

We are currently experiencing partial impact on our support operations due to an ongoing Salesforce service disruption. Our teams remain available and are working to respond to support tickets as quickly as possible; however, some delays may occur while the Salesforce disruption continues. For urgent issues, please contact us via LiveChat. We are closely monitoring Salesforce’s status updates and will provide another update once we confirm that the issue is no longer affecting our support operations.

We have identified intermittent connectivity issues with our fraud prevention provider that might cause increased authentication declines. We are actively working to restore full fraud prevention service coverage.

We are investigating an issue affecting AMEX settlement file processing, resulting in delays to funding for merchants using AMEX Direct. AMEX file transmissions have been temporarily paused while we work with American Express to resolve the issue. Merchant payment processing remains unaffected.

We are currently investigating an issue causing transaction timeouts for Mastercard 3DS authentication. As a result, some Mastercard transactions may experience authentication failures or processing delays. Our team is working urgently to identify the cause and resolve the issue as quickly as possible.

An ongoing issue with one of our acquiring banks is causing some transactions to fail with the error “GENERAL_PAYMENT_PROCESSING_ERROR”,”code”:”14002”,”description”:”Transaction failed because of payment processing failure”. An active investigation is currently under way by the acquiring bank. We are actively monitoring the situation.

We are currently experiencing an issue impacting connectivity to the AMEX Sandbox environment following AMEX maintenance performed at 8:00 PM PST. As a result, AMEX Sandbox traffic is temporarily unavailable. Our team is actively working with AMEX to rectify the issue. We will provide further updates as soon as more information becomes available.

We are currently experiencing latency and loading issues on our Developer Documentation and Help & Support sites: https://support.bluesnap.com/ https://developers.bluesnap.com/ This is due to a system-wide issue affecting our website platform provider and is not specific to BlueSnap’s services. We are working with the service provider to restore normal access as soon as possible. This issue does not affect any other BlueSnap services. We will send an update as soon as it is resolved.

We are currently investigating an issue affecting transaction processing that may result in timeout errors for some requests. Our engineering teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide additional updates as soon as more information becomes available. We apologize for the inconvenience and thank you for your patience.

In the last hour, we’ve been seeing an increase in processing errors with our local acquirer in Israel. Some users may encounter a general decline message when attempting to complete a transaction: “An error occurred. Please try again later.” Our team is actively investigating, and we’ll share another update as soon as we have more information. Thanks for your patience. If you have any questions, please contact our Support team.

Due to unexpected consequences of scheduled maintenance, a subset of transactions processed yesterday may not be included in the upcoming scheduled payout. These transactions will instead be included in the following payout cycle. For more details please reach out to our support team.

We are currently investigating an ongoing issue with 3D Secure Authentication which is causing some transactions to fail.