Is BlueSnap down?

Last checked 2m ago
Current status
BlueSnap has degraded performance

6 active incidents: Duplicate Authorization/Capture Display on Shopper Statemen…, AMEX transactions testing is unavailable · +4 more

Official status page: https://status.bluesnap.com · Polled every 5 minutes · 22 components tracked

BlueSnap is reporting degraded performance right now (last checked 2m ago). Services are up but slower or partially failing.

Real-time BlueSnap status, recent outages, and incident history — pulled directly from BlueSnap's official status page at https://status.bluesnap.com every 5 minutes. Pingoru tracks 22 BlueSnap services and has captured 17 incidents in the last 90 days (98.26% uptime). Get email, Slack, Discord, or webhook alerts the moment BlueSnap reports a new incident — free for 5 monitors, no credit card.

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BlueSnap uptime 98.26% uptime · past 90 days
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Active incidents 2

  1. Ongoing ● 2d 5h
    Started Jun 11, 2026, 04:00 PM UTC
    Production Environment- Production: BuyNow Hosted Pages- Production: Web Services (API)
    Timeline · 2 updates
    • investigating · Jun 12, 2026, 08:04 AM UTC

      We are investigating reports from multiple merchants regarding shoppers seeing what appear to be duplicate charges or duplicate pending entries on their card/bank statements for a single purchase. Based on our review so far, BlueSnap is not seeing duplicate captures or duplicate payment activity in our processing logs. The reported behavior appears to be related to how the authorization and capture are being presented on shopper statements. We have escalated the issue to our acquiring partner and provided relevant transaction examples for investigation. We will continue to monitor the situation and provide updates as more information becomes available.

    • investigating · Jun 12, 2026, 04:31 PM UTC

      We are continuing to investigate reports of shoppers seeing what appear to be duplicate charges or duplicate pending entries on their card/bank statements for a single purchase. Based on the information currently available, this issue appears to be affecting a small subset of shoppers. While we have not identified duplicate captures or duplicate payment activity in BlueSnap’s processing logs, we continue to investigate the examples we have received together with our acquiring bank. Unfortunately, we do not yet have a confirmed resolution. We remain in constant communication with our acquiring bank and are working with them to resolve this as soon as possible. We will continue to provide updates on this status page as more information becomes available. If you have any questions or need assistance with specific transactions, please contact our Support team.

    Latest: We are continuing to investigate reports of shoppers seeing what appear to be duplicate charges or duplicate pending entries on their card/bank statements for a single purchase. Ba…

  2. Ongoing ● 12d 15h
    Started Jun 01, 2026, 06:10 AM UTC
    Sandbox Environment- Sandbox: BuyNow Hosted Pages- Sandbox: Web Services (API)- Sandbox: Subscription Manager
    Timeline · 1 update
    • investigating · Jun 01, 2026, 06:10 AM UTC

      We are currently experiencing an issue impacting connectivity to the AMEX Sandbox environment following AMEX maintenance performed at 8:00 PM PST. As a result, AMEX Sandbox traffic is temporarily unavailable. Our team is actively working with AMEX to rectify the issue. We will provide further updates as soon as more information becomes available.

    Latest: We are currently experiencing an issue impacting connectivity to the AMEX Sandbox environment following AMEX maintenance performed at 8:00 PM PST. As a result, AMEX Sandbox traffic…

Recent outages & incidents

Past 90 days
  1. Resolved 1h 2m
    Started May 27, 2026, 03:00 PM UTC · Resolved May 27, 2026, 04:02 PM UTC
    BlueSnap Technical Support Pages
    Timeline · 2 updates
    • investigating · May 27, 2026, 03:32 PM UTC

      We are currently experiencing latency and loading issues on our Developer Documentation and Help & Support sites: https://support.bluesnap.com/ https://developers.bluesnap.com/ This is due to a system-wide issue affecting our website platform provider and is not specific to BlueSnap’s services. We are working with the service provider to restore normal access as soon as possible. This issue does not affect any other BlueSnap services. We will send an update as soon as it is resolved.

    • resolved · May 27, 2026, 04:02 PM UTC

      The issue is now resolved, and our Documentation pages are up and running. This is still being monitored by our service provider. We will provide another update if there are any further service interruptions.

    Latest: The issue is now resolved, and our Documentation pages are up and running. This is still being monitored by our service provider. We will provide another update if there are any fu…

  2. Resolved 4h 11m
    Started May 22, 2026, 06:00 AM UTC · Resolved May 22, 2026, 10:11 AM UTC
    Production Environment- Production: BuyNow Hosted Pages- Production: Web Services (API)
    Timeline · 1 update
    • investigating · May 22, 2026, 08:18 AM UTC

      We are currently investigating an issue affecting transaction processing that may result in timeout errors for some requests. Our engineering teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide additional updates as soon as more information becomes available. We apologize for the inconvenience and thank you for your patience.

    Latest: We are currently investigating an issue affecting transaction processing that may result in timeout errors for some requests. Our engineering teams are actively working to identify…

  3. Resolved 1h 55m
    Started Apr 22, 2026, 10:48 AM UTC · Resolved Apr 22, 2026, 12:43 PM UTC
    Production Environment- Production: BuyNow Hosted Pages- Production: Web Services (API)Sandbox Environment- Sandbox: BuyNow Hosted Pages- Sandbox: Web Services (API)
    Timeline · 2 updates
    • investigating · Apr 22, 2026, 10:48 AM UTC

      In the last hour, we’ve been seeing an increase in processing errors with our local acquirer in Israel. Some users may encounter a general decline message when attempting to complete a transaction: “An error occurred. Please try again later.” Our team is actively investigating, and we’ll share another update as soon as we have more information. Thanks for your patience. If you have any questions, please contact our Support team.

    • resolved · Apr 22, 2026, 12:43 PM UTC

      This issue is now resolved. Transaction processing through our Israel processor is now operating normally after a production certificate update. We’re continuing to investigate the root cause and will share additional details as they become available. If you have any questions, please contact Support.

    Latest: This issue is now resolved. Transaction processing through our Israel processor is now operating normally after a production certificate update. We’re continuing to investigate the…

  4. Resolved 1h 30m
    Started Mar 30, 2026, 11:34 AM UTC · Resolved Mar 30, 2026, 01:05 PM UTC
    Production Environment- Production: Payout
    Timeline · 2 updates
    • investigating · Mar 30, 2026, 11:34 AM UTC

      Due to unexpected consequences of scheduled maintenance, a subset of transactions processed yesterday may not be included in the upcoming scheduled payout. These transactions will instead be included in the following payout cycle. For more details please reach out to our support team.

    • resolved · Mar 30, 2026, 01:05 PM UTC

      We can confirm that all delayed transactions have been accounted for and included into the next scheduled payout cycle. Please accept our apologies for the delay and feel free to reach out for any further information.

    Latest: We can confirm that all delayed transactions have been accounted for and included into the next scheduled payout cycle. Please accept our apologies for the delay and feel free to r…

  5. Resolved 11m
    Started Mar 27, 2026, 02:00 PM UTC · Resolved Mar 27, 2026, 02:11 PM UTC
    Production Environment- Production: Payout
    Timeline · 1 update
    • resolved · Mar 27, 2026, 02:11 PM UTC

      The issue impacting payouts has been resolved and all payouts have been transmitted. The funds will post to merchant accounts by Monday at the latest.

    Latest: The issue impacting payouts has been resolved and all payouts have been transmitted. The funds will post to merchant accounts by Monday at the latest.

See the full BlueSnap outage history

3 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse BlueSnap outage history →

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Outage history

Past 90 days · 8 incidents View full outage history →