Is BlueSnap down?

The Chargebacks911 service is temporarily unavailable while their internal teams work to resolve the causative issue. They have provided a time to resolution of approximately 3 hours. Should that change, updates will be posted.

Chargebacks911 has implemented a fix that resolved the temporary issue. They are back online and fully functional.

Sandbox access has been restored along with Merchant Onboarding in Production. All systems are fully functional.

We are still investigating an issue affecting the Sandbox environment. Sandbox access is impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t yet have a cause or an estimated time to resolution. We will post our next update within 2 hours, or sooner if we have new information.

We are still working on a fix for the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact remains limited to Merchant Onboarding. All other Production services are unaffected. We don’t yet have an estimated time to resolution. We will post our next update within 2 hours, or sooner if we have new information.

We are still waiting for a fix for the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t have an estimated time to resolution currently. We will post another update within 2 hours, our sooner if new information becomes available.

We are still waiting for a fix for the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t have an estimated time to resolution though anticipate the issue will continue through tonight. We will post another update within 2 hours, our sooner if new information becomes available.

We are still waiting for a fix for the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t have an estimated time to resolution though anticipating the issue will continue through tonight. We will post another update within 2 hours, our sooner if new information becomes available.

We are still waiting for a fix for the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t have an estimated time to resolution though anticipating the issue will continue through tonight. We will post another update within 2 hours, our sooner if new information becomes available.

We are still waiting for a fix for the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t have an estimated time to resolution though anticipating the issue will continue through tonight. We will post another update within 2 hours, our sooner if new information becomes available.

We are still waiting for a fix for the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t have an estimated time to resolution though anticipating the issue will continue through tonight. We will post another update within 2 hours, our sooner if new information becomes available.

Our investigation into the Sandbox access issue is ongoing. Our team is continuing to work toward a resolution. Sandbox access remains impacted. Production is still affected only in Merchant Onboarding. All other Production services are operating normally. We don’t have an estimated time to resolution yet. Our next update will be posted within 2 hours, or sooner if anything changes.

Our teams are still working on restoring Sandbox access and full functionality. Sandbox access remains impacted. Production is still affected only in Merchant Onboarding. All other Production services are operating normally. Our next update will be posted within 2 hours, or sooner if anything changes.

We’re continuing to investigate the Sandbox access issue and haven’t yet resolved it. Sandbox access is still impacted. In Production, Merchant Onboarding remains the only affected area. All other Production services are running normally. We can’t provide an estimated resolution time at this point. We’ll share another update within 2 hours, or earlier if we learn more.

We are continuing to investigate the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time of resolution. We will post another update within 2 hours, our sooner if new information becomes available.

We are continuing to investigate the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time of resolution. We will post another update within 2 hours, our sooner if new information becomes available.

Our teams have identified the cause of the Sandbox issue and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time for resolution. We will post another update within 2 hours, our sooner if new information becomes available.

Our teams have identified the cause of the Sandbox issue and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time for resolution. We will post another update within 2 hours, our sooner if new information becomes available.

Our teams have identified the cause of the Sandbox issue and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time for resolution. We will post another update within 2 hours, our sooner if new information becomes available.

Our teams have identified the cause of the Sandbox issue and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time for resolution. We will post another update within 2 hours, our sooner if new information becomes available.

Our teams have identified the cause of the Sandbox issue and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time for resolution. We will post another update within 2 hours, our sooner if new information becomes available.

Our teams have identified the cause of the Sandbox issue and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time for resolution. We will post another update within 2 hours, our sooner if new information becomes available.

Patch deployment for the Sandbox issue is still in progress. Once it completes, we will verify that access is fully restored. Sandbox access remains impacted. In Production, the impact is still limited to Merchant Onboarding. All other Production services are unaffected. We don’t yet have an estimated time for resolution. We’ll post our next update within 2 hours, or sooner if anything changes.

We are still working on required fixes to restore Sandbox access. In Production, the impact is still limited to Merchant Onboarding. All other Production services are unaffected. We don’t yet have an estimated time for resolution. We’ll post our next update within 2 hours, or sooner if anything changes.

Work to restore Sandbox access is ongoing. Our team is continuing to apply the remaining fixes and will confirm once access is back. Sandbox access remains impacted. In Production, Merchant Onboarding is still the only affected area. All other Production services are unaffected. We don’t have an estimated time for resolution yet. Our next update will be posted within 2 hours, or sooner if anything changes.

Work to restore Sandbox access is ongoing. Our team is continuing to apply the remaining fixes and will confirm once access is back. Sandbox access remains impacted. In Production, Merchant Onboarding is still the only affected area. All other Production services are unaffected. We don’t have an estimated time for resolution yet. Our next update will be posted within 2 hours, or sooner if anything changes.

Work to restore Sandbox access is ongoing. Our teams are continuing to apply the remaining fixes and will confirm once access is back. Until then, Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time for resolution. We will post another update within 4 hours, or sooner if new information becomes available.

We are currently experiencing partial impact on our support operations due to an ongoing Salesforce service disruption. Our teams remain available and are working to respond to support tickets as quickly as possible; however, some delays may occur while the Salesforce disruption continues. For urgent issues, please contact us via LiveChat. We are closely monitoring Salesforce’s status updates and will provide another update once we confirm that the issue is no longer affecting our support operations.

While Salesforce has not yet confirmed full resolution on their end, we are seeing significant improvement in our support operations and no delays are currently being reported. We consider this incident resolved and will continue to monitor for any recurrence.

We have identified intermittent connectivity issues with our fraud prevention provider that might cause increased authentication declines. We are actively working to restore full fraud prevention service coverage.

Connectivity to our fraud prevention provider has been restored, and full fraud prevention service coverage is now operating normally.