BlueSnap experienced a major incident on April 22, 2026 affecting Production Environment and - Production: BuyNow Hosted Pages and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2026, 10:48 AM UTC
In the last hour, we’ve been seeing an increase in processing errors with our local acquirer in Israel. Some users may encounter a general decline message when attempting to complete a transaction: “An error occurred. Please try again later.” Our team is actively investigating, and we’ll share another update as soon as we have more information. Thanks for your patience. If you have any questions, please contact our Support team.
- resolved Apr 22, 2026, 12:43 PM UTC
This issue is now resolved. Transaction processing through our Israel processor is now operating normally after a production certificate update. We’re continuing to investigate the root cause and will share additional details as they become available. If you have any questions, please contact Support.