BlueSnap incident

Issue with acquiring bank causing some transactions to fail

Minor Resolved View vendor source →

BlueSnap experienced a minor incident on June 16, 2026 affecting Production Environment and - Production: BuyNow Hosted Pages and 1 more component, lasting 6h 54m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 06:56 PM UTC
Resolved
Jun 17, 2026, 01:50 AM UTC
Duration
6h 54m
Detected by Pingoru
Jun 16, 2026, 06:56 PM UTC

Affected components

Production Environment- Production: BuyNow Hosted Pages- Production: Web Services (API)

Update timeline

  1. investigating Jun 16, 2026, 10:56 PM UTC

    An ongoing issue with one of our acquiring banks is causing some transactions to fail with the error “GENERAL_PAYMENT_PROCESSING_ERROR”,”code”:”14002”,”description”:”Transaction failed because of payment processing failure”. An active investigation is currently under way by the acquiring bank. We are actively monitoring the situation.

  2. resolved Jun 17, 2026, 01:50 AM UTC

    The issue has been fully resolved by the acquiring bank and transaction processing has returned to normal levels.