BlueSnap experienced a minor incident on July 21, 2026 affecting Production Environment and - Production: Payout, lasting 3d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Production Environment- Production: Payout
Update timeline
- investigating Jul 24, 2026, 11:04 AM UTC
We are investigating an issue affecting AMEX settlement file processing, resulting in delays to funding for merchants using AMEX Direct. AMEX file transmissions have been temporarily paused while we work with American Express to resolve the issue. Merchant payment processing remains unaffected.
- resolved Jul 24, 2026, 07:29 PM UTC
The issue has been fully resolved. All American Express settlement files have been processed successfully. The RCA is currently underway.