BlueSnap incident

Transaction Processing Errors

Resolved after 4 hours 11 minutes, affecting Production Environment and - Production: BuyNow Hosted Pages and 1 more, on May 22, 2026.

investigating May 22, 2026, 08:18 AM UTC

We are currently investigating an issue affecting transaction processing that may result in timeout errors for some requests. Our engineering teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide additional updates as soon as more information becomes available. We apologize for the inconvenience and thank you for your patience.

Started
May 22, 2026, 06:00 AM UTC
Resolved
May 22, 2026, 10:11 AM UTC
Duration
4h 11m
Detected by Pingoru
May 22, 2026, 06:00 AM UTC

Affected components

Production Environment- Production: BuyNow Hosted Pages- Production: Web Services (API)

Update timeline

  1. investigating May 22, 2026, 08:18 AM UTC

    We are currently investigating an issue affecting transaction processing that may result in timeout errors for some requests. Our engineering teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide additional updates as soon as more information becomes available. We apologize for the inconvenience and thank you for your patience.

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