BlueSnap experienced a minor incident on October 9, 2026 affecting Production Environment and - Production: Merchant Onboarding and 1 more component, lasting 5d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 01:46 PM UTC
We are currently experiencing an issue affecting the Sandbox environment. Sandbox access is impacted. The Production environment is not affected. Our team is actively working on a fix. We will provide further updates as soon as more information becomes available.
- investigating Oct 12, 2026, 01:32 PM UTC
We are still investigating an issue affecting the Sandbox environment. Sandbox access is impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t yet have a cause or an estimated time to resolution. We will post our next update within 2 hours, or sooner if we have new information.
- investigating Oct 12, 2026, 03:38 PM UTC
We are still working on a fix for the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact remains limited to Merchant Onboarding. All other Production services are unaffected. We don’t yet have an estimated time to resolution. We will post our next update within 2 hours, or sooner if we have new information.
- investigating Oct 12, 2026, 06:01 PM UTC
We are still waiting for a fix for the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t have an estimated time to resolution currently. We will post another update within 2 hours, our sooner if new information becomes available.
- investigating Oct 12, 2026, 08:01 PM UTC
We are still waiting for a fix for the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t have an estimated time to resolution though anticipate the issue will continue through tonight. We will post another update within 2 hours, our sooner if new information becomes available.
- investigating Oct 12, 2026, 10:03 PM UTC
We are still waiting for a fix for the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t have an estimated time to resolution though anticipating the issue will continue through tonight. We will post another update within 2 hours, our sooner if new information becomes available.
- investigating Oct 12, 2026, 11:57 PM UTC
We are still waiting for a fix for the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t have an estimated time to resolution though anticipating the issue will continue through tonight. We will post another update within 2 hours, our sooner if new information becomes available.
- investigating Oct 13, 2026, 02:00 AM UTC
We are still waiting for a fix for the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t have an estimated time to resolution though anticipating the issue will continue through tonight. We will post another update within 2 hours, our sooner if new information becomes available.
- investigating Oct 13, 2026, 03:59 AM UTC
We are still waiting for a fix for the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t have an estimated time to resolution though anticipating the issue will continue through tonight. We will post another update within 2 hours, our sooner if new information becomes available.
- investigating Oct 13, 2026, 06:22 AM UTC
Our investigation into the Sandbox access issue is ongoing. Our team is continuing to work toward a resolution. Sandbox access remains impacted. Production is still affected only in Merchant Onboarding. All other Production services are operating normally. We don’t have an estimated time to resolution yet. Our next update will be posted within 2 hours, or sooner if anything changes.
- investigating Oct 13, 2026, 08:20 AM UTC
Our teams are still working on restoring Sandbox access and full functionality. Sandbox access remains impacted. Production is still affected only in Merchant Onboarding. All other Production services are operating normally. Our next update will be posted within 2 hours, or sooner if anything changes.
- investigating Oct 13, 2026, 10:28 AM UTC
We’re continuing to investigate the Sandbox access issue and haven’t yet resolved it. Sandbox access is still impacted. In Production, Merchant Onboarding remains the only affected area. All other Production services are running normally. We can’t provide an estimated resolution time at this point. We’ll share another update within 2 hours, or earlier if we learn more.
- investigating Oct 13, 2026, 12:42 PM UTC
We are continuing to investigate the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time of resolution. We will post another update within 2 hours, our sooner if new information becomes available.
- investigating Oct 13, 2026, 03:02 PM UTC
We are continuing to investigate the Sandbox access issue. Our teams have identified the cause and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time of resolution. We will post another update within 2 hours, our sooner if new information becomes available.
- investigating Oct 13, 2026, 05:03 PM UTC
Our teams have identified the cause of the Sandbox issue and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time for resolution. We will post another update within 2 hours, our sooner if new information becomes available.
- investigating Oct 13, 2026, 07:01 PM UTC
Our teams have identified the cause of the Sandbox issue and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time for resolution. We will post another update within 2 hours, our sooner if new information becomes available.
- investigating Oct 13, 2026, 08:58 PM UTC
Our teams have identified the cause of the Sandbox issue and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time for resolution. We will post another update within 2 hours, our sooner if new information becomes available.
- investigating Oct 13, 2026, 10:58 PM UTC
Our teams have identified the cause of the Sandbox issue and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time for resolution. We will post another update within 2 hours, our sooner if new information becomes available.
- investigating Oct 14, 2026, 12:57 AM UTC
Our teams have identified the cause of the Sandbox issue and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time for resolution. We will post another update within 2 hours, our sooner if new information becomes available.
- investigating Oct 14, 2026, 03:01 AM UTC
Our teams have identified the cause of the Sandbox issue and are deploying a patch to restore access. Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time for resolution. We will post another update within 2 hours, our sooner if new information becomes available.
- investigating Oct 14, 2026, 04:47 AM UTC
Patch deployment for the Sandbox issue is still in progress. Once it completes, we will verify that access is fully restored. Sandbox access remains impacted. In Production, the impact is still limited to Merchant Onboarding. All other Production services are unaffected. We don’t yet have an estimated time for resolution. We’ll post our next update within 2 hours, or sooner if anything changes.
- investigating Oct 14, 2026, 08:06 AM UTC
We are still working on required fixes to restore Sandbox access. In Production, the impact is still limited to Merchant Onboarding. All other Production services are unaffected. We don’t yet have an estimated time for resolution. We’ll post our next update within 2 hours, or sooner if anything changes.
- investigating Oct 14, 2026, 10:06 AM UTC
Work to restore Sandbox access is ongoing. Our team is continuing to apply the remaining fixes and will confirm once access is back. Sandbox access remains impacted. In Production, Merchant Onboarding is still the only affected area. All other Production services are unaffected. We don’t have an estimated time for resolution yet. Our next update will be posted within 2 hours, or sooner if anything changes.
- investigating Oct 14, 2026, 12:06 PM UTC
Work to restore Sandbox access is ongoing. Our team is continuing to apply the remaining fixes and will confirm once access is back. Sandbox access remains impacted. In Production, Merchant Onboarding is still the only affected area. All other Production services are unaffected. We don’t have an estimated time for resolution yet. Our next update will be posted within 2 hours, or sooner if anything changes.
- investigating Oct 14, 2026, 03:49 PM UTC
Work to restore Sandbox access is ongoing. Our teams are continuing to apply the remaining fixes and will confirm once access is back. Until then, Sandbox access remains impacted. In Production, the impact is limited to Merchant Onboarding. All other Production services are unaffected. We don’t currently have an estimated time for resolution. We will post another update within 4 hours, or sooner if new information becomes available.