- Detected by Pingoru
- Aug 06, 2026, 07:06 PM UTC
- Resolved
- Aug 06, 2026, 07:06 PM UTC
- Duration
- —
Timeline · 3 updates
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investigating Aug 06, 2026, 06:47 PM UTC
Status: Investigating We are investigating an issue affecting SUI crypto Deposits on our platform. Users may experience delays in the processing of these SUI deposits. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding.
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identified Aug 06, 2026, 07:05 PM UTC
Status: Identified We are currently implementing a fix for the issue affecting SUI deposits. Users may still experience delays while we complete this process. We expect this to be resolved shortly.
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resolved Aug 06, 2026, 07:06 PM UTC
Status: Resolved Our team has implemented the necessary fixes and confirmed that everything is working as expected. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2026, 03:35 PM UTC
- Resolved
- Aug 05, 2026, 03:35 PM UTC
- Duration
- —
Affected: Buy & Sell Crypto
Timeline · 2 updates
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investigating Aug 05, 2026, 03:29 PM UTC
Status: Investigating We are investigating an issue affecting crypto trading on our platform. Users may experience issues placing or completing trades using the Price Guarantee (RFQ) function. Wherever possible market orders are available as a back up, but RFQ-only assets will be fully impacted. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Buy & Sell Crypto (Partial outage)
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resolved Aug 05, 2026, 03:35 PM UTC
Status: Resolved Our team has implemented the necessary fixes and confirmed that everything is working as expected. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Buy & Sell Crypto (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2026, 02:33 PM UTC
- Resolved
- Jul 15, 2026, 02:33 PM UTC
- Duration
- —
Affected: Transaction History
Timeline · 4 updates
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investigating Jul 13, 2026, 02:39 PM UTC
Status: Investigating We are investigating an issue affecting transaction history on our platform. Users may experience delays in viewing recent transactions, or some transaction history may be temporarily unavailable. Our team is working to resolve the issue and will provide an update as soon as possible. Thank you for your patience and understanding. Affected components Transaction History (Degraded performance)
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identified Jul 13, 2026, 03:09 PM UTC
Status: Identified We have identified the cause of the issue affecting transaction history. Our team is actively working to implement a fix and restore normal service as quickly as possible. We will provide another update as soon as we have more information. Thank you for your continued patience and understanding. Affected components Transaction History (Degraded performance)
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identified Jul 13, 2026, 06:22 PM UTC
Status: Identified We are currently implementing a fix for the issue affecting transaction history. During this time, users may still experience delays, and transaction history from before the incident may not yet be visible while the changes are being rolled out. We expect the issue to be resolved shortly and will provide another update once the fix has been fully implemented. Thank you for your continued patience and understanding. Affected components Transaction History (Degraded performance)
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resolved Jul 15, 2026, 02:33 PM UTC
Status: Resolved After thorough testing and continued monitoring, we have confirmed that the fix has been successfully implemented and that transaction history is functioning as expected. As a result, this incident has now been resolved and closed. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you again for your patience, cooperation, and understanding throughout this process. Affected components Transaction History (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2026, 10:43 AM UTC
- Resolved
- Jul 15, 2026, 10:43 AM UTC
- Duration
- —
Affected: Fiat Deposits
Timeline · 4 updates
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investigating Jul 15, 2026, 09:26 AM UTC
Status: Investigating We are investigating an issue affecting fiat deposits through Mastercard on our platform. Users may experience delays in processing fiat deposits. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Fiat Deposits (Partial outage)
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identified Jul 15, 2026, 09:39 AM UTC
Status: Identified We have identified the cause of the issue affecting fiat deposits. Users may still experience delays in processing deposits. We are working on a solution and will keep you updated on the progress. Affected components Fiat Deposits (Partial outage)
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monitoring Jul 15, 2026, 10:34 AM UTC
Status: Monitoring Our team has implemented the necessary fixes and confirmed that everything is working as expected. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Fiat Deposits (Operational)
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resolved Jul 15, 2026, 10:43 AM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the fiat deposits incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Fiat Deposits (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2026, 01:09 PM UTC
- Resolved
- Jul 07, 2026, 01:09 PM UTC
- Duration
- —
Affected: Logins
Timeline · 4 updates
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investigating Jul 06, 2026, 09:17 AM UTC
Status: Investigating We are investigating an issue affecting the login experience on our platform. Users may experience delays or may be unable to log in. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Logins (Degraded performance)
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identified Jul 07, 2026, 09:00 AM UTC
Status: Identified We have identified the cause of the issue affecting login. Users may still experience issues when logging in if they use a password manager that automatically submits the login details before completing the Captcha. If you manually submit the login details and complete the Captcha everything should work as normal. We are working on a solution and will keep you updated on the progress. Affected components Logins (Degraded performance)
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monitoring Jul 07, 2026, 12:12 PM UTC
Status: Monitoring Our team has implemented a fix for the Captcha being skipped and we are now monitoring the situation. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Logins (Operational)
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resolved Jul 07, 2026, 01:09 PM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the login incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Logins (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 02, 2026, 11:58 AM UTC
- Resolved
- Jul 02, 2026, 11:58 AM UTC
- Duration
- —
Affected: Buy & Sell Crypto
Timeline · 2 updates
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investigating Jul 02, 2026, 10:01 AM UTC
Status: Investigating We are investigating an issue affecting crypto trading for TAIKO on our platform. Users may experience issues placing or completing trades, such as automatic cancellations. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Buy & Sell Crypto (Degraded performance)
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resolved Jul 02, 2026, 11:58 AM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the TAIKO trading incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Buy & Sell Crypto (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 29, 2026, 04:18 PM UTC
- Resolved
- Jun 29, 2026, 04:18 PM UTC
- Duration
- —
Affected: Crypto Deposits or Withdrawals
Timeline · 5 updates
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investigating Jun 29, 2026, 03:32 PM UTC
Status: Investigating We are investigating an issue affecting crypto services on our platform. Users may experience delays in processing crypto deposits and withdrawals. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Partial outage)
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identified Jun 29, 2026, 03:44 PM UTC
Status: Identified We have identified the cause of the issue affecting crypto services. Users may still experience delays in processing deposits and withdrawals. We are working on a solution and will keep you updated on the progress. Affected components Crypto Deposits or Withdrawals (Partial outage)
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identified Jun 29, 2026, 04:05 PM UTC
Status: Identified We are currently implementing a fix for the issue affecting the onboarding process. Users may still experience errors while we complete this process. We expect this to be resolved shortly Affected components Crypto Deposits or Withdrawals (Partial outage)
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monitoring Jun 29, 2026, 04:10 PM UTC
Status: Monitoring Our team has implemented the necessary fixes and confirmed that crypto services are working as expected. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Operational)
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resolved Jun 29, 2026, 04:18 PM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the crypto services incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Crypto Deposits or Withdrawals (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2026, 09:03 AM UTC
- Resolved
- Jun 25, 2026, 09:03 AM UTC
- Duration
- —
Affected: Assets
Timeline · 3 updates
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investigating Jun 25, 2026, 08:39 AM UTC
Status: Investigating We are investigating an issue affecting crypto assets on our platform. Users may experience issues with crypto deposits, withdrawals and trading. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Assets (Partial outage)
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monitoring Jun 25, 2026, 08:56 AM UTC
Status: Monitoring The crypto asset issue has been addressed, and everything is currently working as expected. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Assets (Operational)
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resolved Jun 25, 2026, 09:03 AM UTC
Status: Resolved The issue has been addressed, and everything is currently working as expected. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Assets (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2026, 12:26 PM UTC
- Resolved
- Jun 24, 2026, 12:26 PM UTC
- Duration
- —
Affected: Website
Timeline · 3 updates
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investigating Jun 24, 2026, 11:59 AM UTC
Status: Investigating We are investigating an issue affecting the portfolio view on the website on our platform. Users may experience errors or limited functionality. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Website (Partial outage)
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monitoring Jun 24, 2026, 12:16 PM UTC
Status: Monitoring Our team has implemented the necessary fixes and confirmed that everything is working as expected. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Website (Operational)
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resolved Jun 24, 2026, 12:26 PM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the website incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Website (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 23, 2026, 10:54 AM UTC
- Resolved
- Jun 23, 2026, 10:54 AM UTC
- Duration
- —
Affected: Staking
Timeline · 3 updates
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investigating Jun 23, 2026, 10:43 AM UTC
Status: Investigating We are investigating an issue affecting the earn hub on our platform. Users may experience issues when accessing the earn hub. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Staking (Full outage)
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monitoring Jun 23, 2026, 10:48 AM UTC
Status: Monitoring Our team has implemented the necessary fixes and confirmed that everything is working as expected. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Staking (Full outage)
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resolved Jun 23, 2026, 10:54 AM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the Earn Hub incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Staking (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2026, 02:27 PM UTC
- Resolved
- Jun 12, 2026, 02:27 PM UTC
- Duration
- —
Affected: Fiat Deposits
Timeline · 3 updates
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investigating Jun 12, 2026, 09:55 AM UTC
Status: Investigating We are investigating an issue related to fiat deposits involving Visa and Paypal affecting our German users. Users may experience refusals when attempting fiat deposits. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Fiat Deposits (Degraded performance)
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investigating Jun 12, 2026, 10:15 AM UTC
Status: Investigating We are investigating an issue related to fiat deposits involving Visa payments affecting our German users. Users may experience refusals when attempting fiat deposits with a Visa card, this involves attempting deposits credit/debit cards, apple pay or Paypal. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Fiat Deposits (Degraded performance)
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resolved Jun 12, 2026, 02:27 PM UTC
Status: Resolved Our team has implemented the necessary fixes and confirmed that everything related to the processing of Visa payments is working as expected. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Fiat Deposits (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 07, 2026, 01:08 PM UTC
- Resolved
- Jun 07, 2026, 01:08 PM UTC
- Duration
- —
Affected: Crypto Deposits or Withdrawals
Timeline · 3 updates
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investigating Jun 07, 2026, 11:35 AM UTC
Status: Investigating We are investigating an issue affecting crypto deposits and withdrawals on our platform. Users may experience delays in processing crypto deposits and withdrawals. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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monitoring Jun 07, 2026, 01:07 PM UTC
Status: Monitoring Our team has implemented the necessary fixes and confirmed that everything is working as expected with crypto deposits and withdrawals. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Operational)
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resolved Jun 07, 2026, 01:08 PM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the crypto deposits and withdrawals incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Crypto Deposits or Withdrawals (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 09:56 AM UTC
- Resolved
- Jun 05, 2026, 09:56 AM UTC
- Duration
- —
Affected: Mobile App
Timeline · 3 updates
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investigating Jun 05, 2026, 07:50 AM UTC
Status: Investigating We are currently experiencing technical difficulties, which may impact the mobile app for Android users; the app is not able to establish a connection. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components Mobile App (Partial outage)
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monitoring Jun 05, 2026, 09:29 AM UTC
Status: Monitoring Our team has implemented the necessary fixes and confirmed that everything is working as expected. We are now monitoring the situation. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Mobile App (Operational)
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resolved Jun 05, 2026, 09:56 AM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the mobile app incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Mobile App (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 01:08 PM UTC
- Resolved
- Jun 03, 2026, 01:08 PM UTC
- Duration
- —
Affected: Staking
Timeline · 2 updates
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investigating Jun 03, 2026, 10:13 AM UTC
Status: Investigating We are investigating an issue affecting staking rewards for Tue 2 June on our platform. Users may see that the staking rewards for yesterday (June 2) have not been accrued yet. Our team is working on a fix and will update you as soon as possible. We expect that this will be fixed within the day and customers will receive all staking rewards that they're entitled to. Thank you for your patience and understanding. Affected components Staking (Degraded performance)
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resolved Jun 03, 2026, 01:08 PM UTC
Status: Resolved Our team has implemented the necessary fixes and confirmed that everything is working as expected with the rewards payouts. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Staking (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 07:45 AM UTC
- Resolved
- Jun 03, 2026, 07:45 AM UTC
- Duration
- —
Affected: SMS
Timeline · 3 updates
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investigating Jun 02, 2026, 08:07 PM UTC
Status: Investigating We are investigating an issue affecting the sending of SMS messages. Users may a delay in receiving the requested SMS during the phone verification (for 2FA activation) and for German users this can also impact the signature (QES) step during onboarding. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components SMS (Degraded performance)
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monitoring Jun 02, 2026, 08:57 PM UTC
Status: Monitoring Our team has implemented a fix and confirmed that SMS messages are being sent successfully again. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components SMS (Operational)
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resolved Jun 03, 2026, 07:45 AM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the SMS delivery incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for your cooperation and understanding throughout this process. Affected components SMS (Operational)
Read the full incident report →
- Detected by Pingoru
- May 29, 2026, 07:33 AM UTC
- Resolved
- May 29, 2026, 07:33 AM UTC
- Duration
- —
Affected: Fiat WithdrawalsCrypto Deposits or WithdrawalsFiat Deposits
Timeline · 3 updates
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investigating May 29, 2026, 06:42 AM UTC
Status: Investigating We are currently investigating an issue that may affect fiat-to-crypto deposits and withdrawals on our platform. Users may experience delays when processing fiat deposits while our team works to resolve the issue. We are actively working on a fix and will provide updates as soon as more information becomes available. Thank you for your patience and understanding. Affected components Fiat Deposits (Degraded performance) Crypto Deposits or Withdrawals (Degraded performance) Fiat Withdrawals (Degraded performance)
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monitoring May 29, 2026, 07:01 AM UTC
Status: Monitoring The issue affecting fiat-to-crypto deposits and withdrawals has been resolved. Our team has implemented the necessary fixes and confirmed that services are now operating as expected. We are currently in a monitoring phase to ensure all systems continue to function properly. If you continue to experience any issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Fiat Deposits (Degraded performance) Crypto Deposits or Withdrawals (Degraded performance) Fiat Withdrawals (Degraded performance)
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resolved May 29, 2026, 07:33 AM UTC
Status: Resolved After thorough testing and ongoing monitoring to ensure everything is functioning as expected, we can confirm that the initial fiat and crypto deposit and withdrawal incident has been resolved and is now closed. If you encounter any further issues or have any questions, please don’t hesitate to reach out to us. Thank you again for your cooperation and understanding throughout this process. Affected components Fiat Deposits (Operational) Crypto Deposits or Withdrawals (Operational) Fiat Withdrawals (Operational)
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 10:53 PM UTC
- Resolved
- May 08, 2026, 10:53 PM UTC
- Duration
- —
Affected: Assets
Timeline · 4 updates
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investigating May 08, 2026, 07:22 PM UTC
Status: Investigating We are investigating an issue affecting margin trading for ONDO on our platform. Margin trading for ONDO have been temporarily disabled. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Assets (Degraded performance)
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identified May 08, 2026, 08:08 PM UTC
Status: Identified We have identified the cause of the issue affecting margin trading for ONDO on our platform. Margin trading for ONDO remains temporarily disabled. We are working on a solution and will keep you updated on the progress. Thank you for your patience and understanding. Affected components Assets (Partial outage)
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monitoring May 08, 2026, 08:28 PM UTC
Status: Monitoring We are have implemented a fix for the issue affecting margin trading for ONDO. Margin Trading for ONDO has reopened. If you experience any issues , please contact our support team. Thank you for your patience and understanding. Affected components Assets (Degraded performance)
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resolved May 08, 2026, 10:53 PM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the margin trading on ONDO incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Assets (Operational)
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 08:37 AM UTC
- Resolved
- May 05, 2026, 08:37 AM UTC
- Duration
- —
Affected: Onboarding
Timeline · 3 updates
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investigating May 05, 2026, 07:49 AM UTC
Status: Investigating We are investigating an issue affecting the onboarding process on our platform. Users may not receive their OTP when going through the signature step during onboarding. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Onboarding (Degraded performance)
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monitoring May 05, 2026, 08:22 AM UTC
Status: Monitoring Our third party dependency has implemented the necessary fixes and confirmed that everything is working as expected with the OTP code during the signature part of the German onboarding and we also see this on our side. We will keep monitoring the situation for now. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Onboarding (Operational)
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resolved May 05, 2026, 08:37 AM UTC
Status: Resolved After thorough monitoring to ensure that everything is functioning as expected we can now close the incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Onboarding (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 07:03 AM UTC
- Resolved
- Apr 30, 2026, 07:03 AM UTC
- Duration
- —
Affected: Crypto Deposits or Withdrawals
Timeline · 2 updates
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identified Apr 29, 2026, 04:37 PM UTC
Status: Identified We’re currently investigating a reported security incident affecting SWEAT. As a precaution, deposits and withdrawals have been temporarily suspended, to ensure there is no exposure to this security incident. Our team is actively working to assess the situation and mitigate any potential impact. At this time, all user funds remain secure. We’ll provide further updates as soon as more information is available. We appreciate your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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resolved Apr 30, 2026, 07:03 AM UTC
Status: Resolved The previously reported issue affecting SWEAT has been fully resolved and deposits and withdrawals have been safely re-enabled, all systems are operating normally. We appreciate your patience while we worked through this. All user funds remain secure. Please reach out to support if you experience any further issues. Affected components Crypto Deposits or Withdrawals (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 09:22 AM UTC
- Resolved
- Apr 29, 2026, 09:22 AM UTC
- Duration
- —
Affected: Onboarding
Timeline · 2 updates
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investigating Apr 29, 2026, 08:36 AM UTC
Status: Investigating We’re investigating an issue causing slowness related to ID verification. The ID verification may take longer to be completed as a result of this, but no extra actions need to be taken by the customer. Our team is working on a fix and will update you as soon as possible. Thank you for your patience Affected components Onboarding (Degraded performance)
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resolved Apr 29, 2026, 09:22 AM UTC
Status: Resolved Our team has implemented the necessary fixes, and we have conducted thorough testing to ensure that everything is functioning as expected. If you still encounter any delays during the ID verification or if you have any questions, please don't hesitate to reach out to us. Thank you for your cooperation and understanding throughout this process. Affected components Onboarding (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 08:11 AM UTC
- Resolved
- Apr 28, 2026, 08:11 AM UTC
- Duration
- —
Affected: Crypto Deposits or Withdrawals
Timeline · 3 updates
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investigating Apr 27, 2026, 08:03 PM UTC
Status: Investigating We’re currently investigating a reported security incident affecting ZETA. As a precaution, deposits and withdrawals have been temporarily suspended. Our team is actively working to assess the situation and mitigate any potential impact. At this time, all user funds remain secure. We’ll provide further updates as soon as more information is available. We appreciate your patience and understanding. Read more: https://x.com/i/status/2048832257578717192 Affected components Crypto Deposits or Withdrawals (Degraded performance)
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monitoring Apr 28, 2026, 05:34 AM UTC
Status: Monitoring The issue affecting ZETA has been identified and addressed. Deposits and withdrawals remain temporarily suspended while we continue to monitor the system as a precaution. We expect to re-enable deposits and withdrawals as soon as possible provided stability is confirmed. All user funds remain secure. We will continue to share updates as needed. Thank you for your continued patience. Affected components Crypto Deposits or Withdrawals (Degraded performance)
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resolved Apr 28, 2026, 08:11 AM UTC
Status: Resolved The previously reported issue affecting ZETA has been fully resolved. Deposits and withdrawals have been safely re-enabled, and all systems are operating normally. We appreciate your patience while we worked through this. All user funds remain secure. Please reach out to support if you experience any further issues. Affected components Crypto Deposits or Withdrawals (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 06:13 PM UTC
- Resolved
- Apr 21, 2026, 06:13 PM UTC
- Duration
- —
Affected: Onboarding
Timeline · 3 updates
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investigating Apr 21, 2026, 04:20 PM UTC
Status: Investigating We are currently experiencing an issue affecting the onboarding flow for users in Germany. As a result, some users may be unable to complete onboarding at this time. The issue has been identified with an external service provider involved in the onboarding process. We are working to resolve this as quickly as possible. We apologize for the inconvenience and will share updates as soon as possible. Affected components Onboarding (Degraded performance)
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monitoring Apr 21, 2026, 05:44 PM UTC
Status: Monitoring The issue affecting the onboarding flow for users in Germany has been mitigated. Users should now be able to complete onboarding again, and we are seeing recovery. We are closely monitoring the flow to confirm full stability. We apologize for the inconvenience and appreciate your patience while we worked on this issue. Affected components Onboarding (Degraded performance)
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resolved Apr 21, 2026, 06:13 PM UTC
Status: Resolved The issue affecting the onboarding flow for users in Germany has now been fully resolved. Users should be able to complete onboarding as expected. We have confirmed stable operation and will continue to monitor as a precaution. We apologize for the disruption and thank you for your patience while we resolved this issue. Affected components Onboarding (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 08:56 AM UTC
- Resolved
- Apr 21, 2026, 08:56 AM UTC
- Duration
- —
Affected: Assets
Timeline · 2 updates
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monitoring Apr 18, 2026, 07:56 PM UTC
Status: Monitoring We have identified a security exploit affecting monitoring of KERNEL. Our teams are actively investigating the scope of the incident to ensure the continued integrity of our platform. As of now, deposits, withdrawals and trading of such remain unaffected. We will keep updating you as soon as we have more information. Affected components Assets (Degraded performance)
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resolved Apr 21, 2026, 08:56 AM UTC
Status: Resolved We are pleased to confirm that the security exploit affecting our KERNEL monitoring has been successfully resolved. All monitoring systems are fully operational and back to real-time reporting. We have confirmed that no user funds, data, or platform integrity were compromised during this incident. Thank you for your cooperation and understanding throughout this process. Affected components Assets (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 03:50 PM UTC
- Resolved
- Apr 20, 2026, 03:50 PM UTC
- Duration
- —
Affected: Logins
Timeline · 3 updates
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investigating Apr 20, 2026, 03:21 PM UTC
Status: Investigating We are currently aware of an issue affecting the One-Time Password (OTP) emails which are not being sent out when trying to log in. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components Logins (Degraded performance)
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investigating Apr 20, 2026, 03:29 PM UTC
Status: Investigating We are currently aware of an issue affecting the One-Time Password (OTP) emails which are not being sent out. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components Logins (Degraded performance)
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resolved Apr 20, 2026, 03:50 PM UTC
Status: Resolved Our team has implemented the necessary fixes, and we have conducted thorough testing to ensure that everything is functioning as expected. If you encounter any further issues or have any questions, please don’t hesitate to reach out to us. Thank you for your cooperation and understanding throughout this process. Affected components Logins (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 01:06 PM UTC
- Resolved
- Apr 20, 2026, 01:06 PM UTC
- Duration
- —
Affected: Buy & Sell Crypto
Timeline · 2 updates
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investigating Apr 20, 2026, 12:52 PM UTC
Status: Investigating We are currently investigating an issue affecting the ability to open new short positions for a subset of assets. Our engineering team is working to resolve this as quickly as possible. Existing positions are unaffected and these can be modified and/or closed if needed. Affected components Buy & Sell Crypto (Degraded performance)
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resolved Apr 20, 2026, 01:06 PM UTC
Status: Resolved Our team has implemented the necessary fixes, and we have conducted thorough testing to ensure that everything is functioning as expected. If you encounter any further issues or have any questions, please don’t hesitate to reach out to us. Thank you for your cooperation and understanding throughout this process. Affected components Buy & Sell Crypto (Operational)
Read the full incident report →
