Bitvavo Outage History

Started Nov 06, 2026, 12:03 PM UTC· resolved Nov 06, 2026, 12:49 PM UTC

1. identified Nov 06, 2026, 12:03 PM UTC

   Due to an ongoing incident the Portfolio charts and PnL calculations do not reflect the actual status and new trades are not taken into consideration.

2. resolved Nov 06, 2026, 12:49 PM UTC

   Due to an incident the Portfolio charts and PnL calculations did not take all trades into consideration. The issue is fixed, Portfolio charts and PnL should reflect correct figures.

Read the full incident report →

Started Nov 04, 2026, 03:31 PM UTC· resolved Nov 07, 2026, 04:35 PM UTC

1. investigating Nov 04, 2026, 03:31 PM UTC

   We’re seeing problems with crypto deposits and withdrawals because a third-party service we use to process transfers is down. New crypto deposits and withdrawals are delayed until it’s back. Your funds are safe. Pending transfers will be processed once the service is restored. You don’t need to do anything, and please don’t send the same transfer again. We’re working with our provider to fix this and will post another update within 60 minutes.

2. identified Nov 04, 2026, 05:38 PM UTC

   Our teams are building a way to safely restart crypto transfers while our provider stays offline. We’re also doing extra checks to make sure every transfer still meets our usual security standards when we restart. As before, your funds are safe, and queued deposits and withdrawals will be processed automatically. You don’t need to do anything. We’ll share another update by 20:00 CET, or sooner as soon as transfers start moving again.

3. identified Nov 04, 2026, 07:22 PM UTC

   Our engineers are still resolving the issue, the root cause of which is external to Bitvavo. Bitvavo’s own systems, your account and your funds are not affected. Queued deposits and withdrawals are kept safe and will be processed automatically, in order. Thank you for your patience! We know delays can be frustrating. Next update by 22:00 CET, or sooner once transfers start moving.

4. monitoring Nov 04, 2026, 09:28 PM UTC

   We’ve rolled out a fix and crypto transfers are moving again. Queued deposits are being processed and withdrawals are going out. Because there’s a backlog, it may take some time before your transfer is completed. Your funds remain safe, and there’s no need to send a transfer again. Thank you for your patience. Next update by 00:00 CET, or sooner once the queue has cleared.

5. monitoring Nov 04, 2026, 10:26 PM UTC

   Many crypto deposits and withdrawals are being processed again, but not all of them yet. Some transfers, especially those to or from addresses you haven’t used with Bitvavo, will stay queued for longer. We expect everything to be fully back to normal by 10:00 CET tomorrow at the earliest. Our teams will keep working through the night to clear the queue. Your funds remain safe. Every queued transfer will be processed automatically, so there’s no need to try again. Thank you for your patience while we work on this. Next update by 09:00 CET, or sooner if anything changes.

6. monitoring Nov 05, 2026, 07:31 AM UTC

   Many crypto deposits and withdrawals are being processed, and our teams have been working through the queue overnight. Full recovery is taking longer than we expected this morning. We now expect all deposits and withdrawals to be fully operational again by the end of today, 5 November. Until then, some transfers, especially those to or from addresses you haven’t used with Bitvavo recently, may stay queued. They’ll be processed automatically, so there’s no need to try again. Your funds remain safe. We apologise this is taking longer and thank you for your patience! Next update by 14:00 CET, or sooner once everything is back to normal.

7. monitoring Nov 05, 2026, 02:48 PM UTC

   Most queued crypto deposits and withdrawals have now been processed, and we’re still working through the rest. Some transfers, especially those to or from addresses you haven’t used with Bitvavo recently, are still queued. We still expect deposits and withdrawals to be fully operational again by the end of today. Your funds remain safe, and queued transfers will be processed automatically, so there’s no need to try again. Thank you for your patience. Next update by 18:00 CET, or sooner once everything is back to normal.

8. monitoring Nov 05, 2026, 05:22 PM UTC

   Many crypto deposits and withdrawals are being processed as normal. Some transfers, especially those to or from addresses you haven’t used with Bitvavo recently, are still queued due to the issue we are experiencing Full recovery is taking longer than we hoped, and it may not be complete by the end of today. Your funds remain safe, and queued transfers will be processed automatically, so there’s no need to try again. We apologize for the inconvenience. Next update by 21:00 CET, or sooner if anything changes.

9. monitoring Nov 05, 2026, 09:02 PM UTC

   Many crypto deposits and withdrawals are being processed as normal. Some transfers, especially those to or from addresses you haven’t used with Bitvavo recently, are still queued. We now expect a fix to take effect tomorrow, 6 November, at around 12:00 CET. All remaining queued transfers will then be processed automatically. You don’t need to do anything or try again. Your funds remain safe. We apologize that this is taking longer and thank you for your patience. Next update by 09:00 CET tomorrow, or sooner if anything changes.

10. monitoring Nov 06, 2026, 12:56 PM UTC

    Many crypto deposits and withdrawals are being processed as normal. Some transfers, especially those to or from addresses you haven’t used with Bitvavo recently, are still queued. The fix from our third-party provider is taking longer than expected. We’re working closely with them to get it in place as soon as possible. Your funds remain safe. All queued transfers will be processed automatically once the fix is in place, so you don’t need to do anything or try again. We apologize that this is taking longer and thank you for your patience. Next update by 16:00 CET, or sooner if anything changes.

11. monitoring Nov 06, 2026, 01:04 PM UTC

    Many crypto deposits and withdrawals are being processed as normal. Some transfers, especially those to or from addresses you haven’t used with Bitvavo recently, are still queued. The fix from our third-party provider is taking longer than expected. We’re working closely with them to get it in place as soon as possible. Your funds remain safe. All queued transfers will be processed automatically once the fix is in place, so you don’t need to do anything or try again. We apologize that this is taking longer and thank you for your patience. Next update by 16:00 CET, or sooner if anything changes.

12. monitoring Nov 06, 2026, 03:28 PM UTC

    Many crypto deposits and withdrawals are being processed as normal. Some transfers, especially those to or from addresses you haven't used with Bitvavo recently, are still queued. The fix from our third-party provider is still taking longer than expected. We're working closely with them, and are exploring additional options to get the queued transfers processed as soon as possible. Your funds remain safe. All queued transfers will be processed automatically, so you don't need to do anything or try again. We apologize that this is taking longer and thank you for your patience. Next update by 19:00 CET, or sooner if anything changes.

13. monitoring Nov 06, 2026, 07:26 PM UTC

    Many crypto deposits and withdrawals are being processed as normal. Some transfers, especially those to or from addresses you haven't used with Bitvavo recently, are still queued. The fix from our third-party provider is still taking longer than expected. We're working closely with them, and are exploring additional options to get the queued transfers processed as soon as possible. Your funds remain safe. All queued transfers will be processed automatically, so you don't need to do anything or try again. We apologize that this is taking longer and thank you for your patience. Next update by 10:00 CET tomorrow.

14. monitoring Nov 07, 2026, 09:18 AM UTC

    Most crypto deposits and withdrawals are being processed normally. Some transfers, especially those to or from addresses you haven’t used with Bitvavo recently, are still queued. The delay is caused by an outage at an external provider we use for the automated mandatory checks that every crypto transfer must go through. While we wait for their service to come back, our teams are checking the queued transfers manually, to the same security standards. This takes more time, which is why some transfers are taking longer to complete. Your funds remain safe. Queued transfers will be processed as soon as they’ve been checked, so you don’t need to do anything or try again. We’re sorry for the long wait and thank you for your patience. Next update by 10:00 CET tomorrow, or sooner if there’s meaningful progress.

15. monitoring Nov 07, 2026, 10:21 AM UTC

    Our external provider’s service has been restored, and crypto deposits and withdrawals are being processed automatically again. We’re now working through the queued transfers. Because of the backlog, it may take some time before every transfer is completed. A small number of transfers may need an extra manual review, and we’ll contact you directly if yours does. Your funds remain safe. You don’t need to do anything or send a transfer again. Thank you for your patience over the past few days. Next update by 14:00 CET, or sooner once the backlog has cleared.

16. resolved Nov 07, 2026, 04:35 PM UTC

    Deposits and withdrawals are fully operational again, and all queued transfers have been processed. If a transfer needs a manual review, we’ll contact you by email. We apologize for the delay and any inconvenience this caused.

Read the full incident report →

Started Nov 03, 2026, 01:55 PM UTC· resolved Nov 03, 2026, 02:01 PM UTC

1. investigating Nov 03, 2026, 01:55 PM UTC

   Opening and closing margin positions is experiencing issues. We are currently looking into the issue.

2. resolved Nov 03, 2026, 02:01 PM UTC

   The issue is now fully resolved and margin operations are back to normal.

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Started Nov 01, 2026, 02:56 PM UTC· resolved Nov 01, 2026, 03:33 PM UTC

1. investigating Nov 01, 2026, 02:56 PM UTC

   We’re aware that some crypto deposits are currently stuck showing as “awaiting wallet verification,” even though the wallet has already been verified. Our team is investigating the cause and we’ll post an update as soon as we know more. We’re sorry for the inconvenience in the meantime.

2. resolved Nov 01, 2026, 03:33 PM UTC

   The issues has been resolved. Sorry for the inconvenience

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Started Oct 29, 2026, 11:13 PM UTC· resolved Nov 02, 2026, 05:11 PM UTC

1. monitoring Oct 29, 2026, 11:47 PM UTC

   Trading temporarily paused for the following assets: • AR, CKB, DCR, FLOW, IOTX, JST, MINA, ONE, ONG, ONT, ORDI, POLYX, THETA Due to current market conditions, trading (buying and selling) of these assets is temporarily unavailable. Your funds are safe and remain in your account. All other assets and features are unaffected. We are working to resume trading as soon as possible and will update this page as soon as we have more information.

2. resolved Nov 02, 2026, 05:11 PM UTC

   Trading resumed The issue is resolved and trading (buying and selling) is available again for all assets that were temporarily paused

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Started Oct 28, 2026, 12:18 PM UTC· resolved Nov 09, 2026, 09:36 AM UTC

1. investigating Oct 28, 2026, 12:18 PM UTC

   We are investigating an issue where an outdated staking opt-in prompt is incorrectly appearing for users who are already enrolled in staking. Closing this prompt by clicking the "X" inadvertently opts the user out of staking and disables rewards, setting the staking status to disabled. Current Impact: • Users who dismiss the prompt via the "X" button have had their staking disabled. • Staking rewards are paused while staking remains disabled. • Account balances and underlying assets remain completely safe. • We are compiling a list of all impacted users and will reach out directly regarding retroactive reward adjustments.

2. resolved Nov 09, 2026, 09:36 AM UTC

   The issue has now been resolvede

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Started Oct 10, 2026, 11:45 AM UTC· resolved Oct 12, 2026, 06:02 AM UTC

1. investigating Oct 10, 2026, 11:45 AM UTC

   We are investigating an issue affecting the iOS app on older iOS versions, where the app may fail to open or function correctly. Users on these versions may experience errors or be unable to access the app. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding.

2. identified Oct 10, 2026, 12:55 PM UTC

   We are aware of the issue. The fix has been tested and is in review with Apple and will go live via an update as soon as possible. We’ll keep you updated.

3. resolved Oct 12, 2026, 06:02 AM UTC

   The issue has been resolved.

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Started Oct 06, 2026, 12:26 PM UTC· resolved Oct 09, 2026, 08:41 AM UTC

1. investigating Oct 06, 2026, 12:26 PM UTC

   We are currently experiencing degraded performance in the identity verification step of onboarding for new users in Germany. Some users may be unable to complete verification on their first attempt and may need to retry several times before it succeeds. If your verification fails, please wait a moment and try again. Existing accounts, trading, deposits and withdrawals are not affected. Our team is working with our verification partner to resolve this as quickly as possible, and we will share updates here.

2. resolved Oct 09, 2026, 08:41 AM UTC

   Incident has been resolved.

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Started Sep 25, 2026, 08:26 AM UTC· resolved Sep 25, 2026, 06:18 PM UTC

1. investigating Sep 25, 2026, 08:26 AM UTC

   We're investigating an issue where some clients are unable to log in via the web UI and are returned to the login page. We're working on a fix and will update as soon as possible. "Mobile app and API access are unaffected. "

2. monitoring Sep 25, 2026, 06:18 PM UTC

   We've deployed a fix for the issue where some clients were unable to log in via the web UI and were returned to the login page. Logins are working again, and we're monitoring to confirm things stay stable. "Mobile app and API access remain unaffected. "

3. resolved Sep 26, 2026, 06:09 AM UTC

   This incident is now resolved. The issue where some clients were unable to log in via the web UI and were returned to the login page has been fixed, and logins are working normally again. Thanks for your patience. "Mobile app and API access were unaffected throughout. "

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Started Sep 20, 2026, 05:43 AM UTC· resolved Sep 25, 2026, 06:51 AM UTC

1. investigating Sep 20, 2026, 05:43 AM UTC

   We are aware of an active security incident involving the WMTX. As a precaution, WMTX deposits and withdrawals have been temporarily suspended. Trading remains available for now. We are monitoring the situation closely and will provide an update if anything changes. Thank you for your patience and understanding.

2. investigating Sep 20, 2026, 05:44 AM UTC

   We have paused deposits and withdrawals for WMTX (World Mobile Token) as a precautionary measure following a security exploit affecting the token. Further measures may follow while we continue to assess the situation. Your WMTX balance is unaffected and remains safe in your account. We are monitoring the situation closely and will provide an update as soon as we have more information. Thank you for your patience and understanding.

3. identified Sep 20, 2026, 06:48 AM UTC

   Trading for WMTX has been temporarily halted, and we will reinitiate trading and send an update as soon as possible.

4. identified Sep 23, 2026, 07:20 AM UTC

   We are actively working on a solution with the relevant parties and will share an update as soon as we can. Trading for WMTX remains temporarily halted

5. resolved Sep 25, 2026, 06:51 AM UTC

   Trading, deposits and withdrawals are live again

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Started Sep 08, 2026, 02:35 PM UTC· resolved Sep 08, 2026, 06:18 PM UTC

1. identified Sep 08, 2026, 02:35 PM UTC

   We are currently experiencing issue affecting crypto withdrawals on the ETH blockchain

2. resolved Sep 08, 2026, 06:18 PM UTC

   The issue affecting crypto withdrawals on the ETH blockchain has now been solved.

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Started Sep 08, 2026, 01:43 PM UTC· resolved Sep 08, 2026, 01:53 PM UTC

1. identified Sep 08, 2026, 01:43 PM UTC

   All crypto withdrawals are currently being stuck, we are actively working on resolving it.

2. resolved Sep 08, 2026, 01:53 PM UTC

   The issue is now fixed and crypto withdrawals are being processed.

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Started Sep 07, 2026, 05:12 PM UTC· resolved Sep 08, 2026, 04:23 AM UTC

1. identified Sep 07, 2026, 05:12 PM UTC

   We have identified the cause of the issue affecting the API. Users fetching their transactions via API will not see their transaction history. Users on web or app are not affected. We are working on a solution and will keep you updated on the progress.

2. resolved Sep 08, 2026, 04:23 AM UTC

   After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the API incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process.

Read the full incident report →

Started Sep 06, 2026, 04:24 PM UTC· resolved Sep 06, 2026, 04:53 PM UTC

1. investigating Sep 06, 2026, 04:24 PM UTC

   We are investigating an issue affecting the Web3 wallet. Users may experience Solana transactions on the Web3 wallet have been failing for all wallets since 4:36pm CEST. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding.

2. resolved Sep 06, 2026, 04:53 PM UTC

   After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the Web3 wallet incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for your cooperation and understanding throughout this process.

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Started Sep 04, 2026, 01:11 PM UTC· resolved Sep 11, 2026, 12:47 PM UTC

1. identified Sep 04, 2026, 01:11 PM UTC

   Trading in Core (CORE) is temporarily paused. At the moment, we cannot guarantee reliable pricing for Core. We will post an update as soon as trading resumes. Your Core balance is unaffected and deposits and withdrawals remain open.

2. resolved Sep 08, 2026, 11:53 AM UTC

   Deposits and withdrawals are open again

3. resolved Sep 11, 2026, 12:47 PM UTC

   Core (CORE) trading is live again

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Started Sep 03, 2026, 08:31 AM UTC· resolved Sep 03, 2026, 03:25 PM UTC

1. identified Sep 03, 2026, 08:31 AM UTC

   Core network is aware of an issue causing a small number of validators to accrue block rewards above the protocol's intended issuances. The root cause has been identified by the project and as a security measure we are placing deposits and withdrawals for Core network under maintenance.

2. resolved Sep 03, 2026, 03:25 PM UTC

   Issue is solved and deposits and withdrawals are operational again

3. resolved Sep 08, 2026, 11:52 AM UTC

   .

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Started Sep 01, 2026, 12:55 PM UTC· resolved Sep 01, 2026, 01:06 PM UTC

1. identified Sep 01, 2026, 12:55 PM UTC

   We have identified the cause of the issue affecting Margin positions they can't be opened or closed. Users may still experience issues when placing or completing trades. We are working on a solution and will keep you updated on the progress.

2. resolved Sep 01, 2026, 01:06 PM UTC

   After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the crypto trading incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process.

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Started Aug 31, 2026, 01:08 PM UTC· resolved Sep 03, 2026, 07:12 AM UTC

1. investigating Aug 31, 2026, 01:08 PM UTC

   Please note that CRO deposits and withdrawals have been suspended as a precautionary measure following a security incident outside of Bitvavo, as reported by the project. We are monitoring the situation closely and will provide further updates as they become available. Thank you for your patience and understanding.

2. resolved Sep 03, 2026, 07:12 AM UTC

   Following the incident regarding CRO, Bitvavo will resume deposits and withdrawals.

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Started Aug 27, 2026, 07:24 PM UTC· resolved Aug 28, 2026, 07:17 AM UTC

1. investigating Aug 27, 2026, 07:24 PM UTC

   We are investigating an issue affecting the Web3 wallet. Users may experience errors or delays when using the wallet. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding.

2. investigating Aug 27, 2026, 07:31 PM UTC

   We are investigating an issue affecting the Web3 wallet. where balances are not updating for send/swap/receive operations. Users may experience errors or delays when using the wallet. Advice is to check your balances on any block explorer such as SolScan, Etherscan, etc. to confirm what balance you hold. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding.

3. resolved Aug 28, 2026, 07:17 AM UTC

   After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the Web3 wallet incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for your cooperation and understanding throughout this process.

Read the full incident report →

Started Aug 27, 2026, 06:02 AM UTC· resolved Aug 31, 2026, 01:10 PM UTC

1. identified Aug 27, 2026, 06:02 AM UTC

   We are aware of an active security incident involving the Icon (ICX) network. As a precaution, ICX deposits and withdrawals have been temporarily suspended. Trading remains available for now. We are monitoring the situation closely and will provide an update if anything changes. For the latest information directly from the Icon team, please refer to their official announcement. Thank you for your patience and understanding.

2. resolved Aug 31, 2026, 01:10 PM UTC

   The security incident involving the Icon (ICX) network has been resolved. ICX deposits and withdrawals are available again. Thank you for your patience and understanding.

Read the full incident report →

Started Aug 25, 2026, 03:09 PM UTC· resolved Aug 27, 2026, 09:42 AM UTC

1. identified Aug 25, 2026, 03:09 PM UTC

   We are investigating an issue affecting staking rewards on our platform. Users may receive excess staking/lending rewards for assets in which they have no balance. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding.

2. resolved Aug 27, 2026, 09:42 AM UTC

   After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the staking incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process.

Read the full incident report →

Started Aug 24, 2026, 02:51 PM UTC· resolved Sep 18, 2026, 07:02 AM UTC

1. identified Aug 24, 2026, 02:51 PM UTC

   We have paused crypto withdrawals and deposits for NES (Nesa) as a precautionary measure, because critical consensus vulnerability has been exploited, causing invalid blocks to be accepted by vulnerable nodes. We are monitoring the situation and we will update you as soon as we have new information. Thank you for your patience and understanding.

2. resolved Sep 18, 2026, 07:02 AM UTC

   Incident has been resolved.

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Started Aug 22, 2026, 06:28 AM UTC· resolved Aug 22, 2026, 08:44 AM UTC

1. investigating Aug 22, 2026, 06:28 AM UTC

   We are currently experiencing an issue where stable coin conversions are failing during liquidation settlement processes. Users attempting to execute or finalize liquidations using stablecoins may receive transaction failure errors, unexpected reverts, or timeouts. All user funds, collateral, and locked assets remain secure. Our engineering team is actively investigating the root cause and working toward a swift resolution. Thank you for your patience and understanding.

2. identified Aug 22, 2026, 07:33 AM UTC

   We have identified the cause of the issue. Users may still experience issues when placing or completing trades. We are working on a solution and will keep you updated on the progress.

3. resolved Aug 22, 2026, 08:44 AM UTC

   After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the crypto trading incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process.

Read the full incident report →

Started Aug 21, 2026, 01:42 PM UTC· resolved Aug 21, 2026, 04:34 PM UTC

1. identified Aug 21, 2026, 01:42 PM UTC

   We have identified an issue where the Margin Onboarding Quiz does not automatically disappear or dismiss after a users successfully completes it. Our team is working on a fix and will update you as soon as possible.

2. identified Aug 21, 2026, 01:48 PM UTC

   We have identified an issue where the Margin Onboarding Quiz does not automatically disappear or dismiss after a users successfully completes it. Workaround: Users who have completed the quiz can manually refresh their browser page to clear the quiz interface and proceed with their margin onboarding. We are working on a solution and will keep you updated on the progress.

3. monitoring Aug 21, 2026, 02:32 PM UTC

   Our team has implemented the necessary fixes and confirmed that everything is working as expected. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding.

4. resolved Aug 21, 2026, 04:34 PM UTC

   After thorough testing and monitoring we ensured that everything is functioning as expected and users will be able to onboard successfully after completing the Margin quiz without being stuck. Fix was released on both Android and iOS app versions. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process.

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Started Aug 21, 2026, 07:24 AM UTC· resolved Aug 25, 2026, 07:30 AM UTC

1. identified Aug 21, 2026, 07:24 AM UTC

   We have temporarily paused deposits and withdrawals for MANTRA (OM). Trading remains available. We are monitoring the situation closely and will provide an update as soon as we have more information. For the latest updates directly from MANTRA, please refer to their official status page "official status page": https://status.mantrachain.io/. Thank you for your patience and understanding.

2. identified Aug 21, 2026, 07:31 AM UTC

   We have temporarily paused deposits and withdrawals for MANTRA (MANTRA). Trading remains available. We are monitoring the situation closely and will provide an update as soon as we have more information. For the latest updates directly from MANTRA, please refer to their official status page "official status page": https://status.mantrachain.io/. Thank you for your patience and understanding.

3. resolved Aug 25, 2026, 07:30 AM UTC

   Following confirmation from both the MANTRA team and our custodian, deposits and withdrawals for MANTRA (MANTRA) have been re-enabled and are operating normally. This incident has been resolved. Thank you for your patience and understanding.

Read the full incident report →