Bitvavo Outage History

Status: Identified Trading for WMTX has been temporarily halted, and we will reinitiate trading and send an update as soon as possible. Affected components Crypto Deposits or Withdrawals (Degraded performance)

Status: Identified We are actively working on a solution with the relevant parties and will share an update as soon as we can. Trading for WMTX remains temporarily halted Affected components Crypto Deposits or Withdrawals (Degraded performance)

Status: Identified We have paused crypto withdrawals and deposits for NES (Nesa) as a precautionary measure, because critical consensus vulnerability has been exploited, causing invalid blocks to be accepted by vulnerable nodes. We are monitoring the situation and we will update you as soon as we have new information. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)

Status: Identified Trading in Core (CORE) is temporarily paused. At the moment, we cannot guarantee reliable pricing for Core. We will post an update as soon as trading resumes. Your Core balance is unaffected and deposits and withdrawals remain open.

Status: Identified We are currently experiencing issue affecting crypto withdrawals on the ETH blockchain Affected components Crypto Deposits or Withdrawals (Degraded performance)

Status: Identified All crypto withdrawals are currently being stuck, we are actively working on resolving it. Affected components Crypto Deposits or Withdrawals (Degraded performance)

Status: Identified Core network is aware of an issue causing a small number of validators to accrue block rewards above the protocol's intended issuances. The root cause has been identified by the project and as a security measure we are placing deposits and withdrawals for Core network under maintenance. Affected components Crypto Deposits or Withdrawals (Degraded performance)

Status: Identified We have paused crypto withdrawals and deposits for RVN (Ravencoin) as a precautionary measure, because critical consensus vulnerability has been exploited "exploited": https://x.com/Ravencoin/status/2086862580014850412 on the Ravencoin mainnet, causing invalid blocks to be accepted by vulnerable nodes. We are monitoring the situation and we will update you as soon as we have new information. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Partial outage)

Status: Identified We have identified the cause of the issue affecting the API. Users fetching their transactions via API will not see their transaction history. Users on web or app are not affected. We are working on a solution and will keep you updated on the progress. Affected components Transaction History (Degraded performance) API (Degraded performance)

Status: Identified We have paused crypto withdrawals and deposits for KITE due to a security incident on their side. Users may experience delays in processing crypto withdrawals. We are monitoring the situation and we will update you as soon as we have new information. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Partial outage)

Status: Identified We have paused crypto withdrawals and deposits for KITE as a precautionary measure, due to a security incident outside of Bitvavo and reported by the Kite Foundation. We are monitoring the situation and we will update you as soon as we have new information. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Partial outage)

Status: Identified We have identified the cause of the issue affecting Margin positions they can't be opened or closed. Users may still experience issues when placing or completing trades. We are working on a solution and will keep you updated on the progress. Affected components Buy & Sell Crypto (Degraded performance)

Status: Identified We are aware of an active security incident involving the Icon (ICX) network. As a precaution, ICX deposits and withdrawals have been temporarily suspended. Trading remains available for now. We are monitoring the situation closely and will provide an update if anything changes. For the latest information directly from the Icon team, please refer to their official announcement. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)

Status: Identified We are investigating an issue affecting staking rewards on our platform. Users may receive excess staking/lending rewards for assets in which they have no balance. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Assets (Degraded performance)

Status: Identified We have temporarily paused deposits and withdrawals for MANTRA (OM). Trading remains available. We are monitoring the situation closely and will provide an update as soon as we have more information. For the latest updates directly from MANTRA, please refer to their official status page "official status page": https://status.mantrachain.io/. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)

Status: Identified We have temporarily paused deposits and withdrawals for MANTRA (MANTRA). Trading remains available. We are monitoring the situation closely and will provide an update as soon as we have more information. For the latest updates directly from MANTRA, please refer to their official status page "official status page": https://status.mantrachain.io/. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)

Status: Identified We have identified an issue where the Margin Onboarding Quiz does not automatically disappear or dismiss after a users successfully completes it. Our team is working on a fix and will update you as soon as possible. Affected components Buy & Sell Crypto (Degraded performance) Onboarding (Degraded performance)

Status: Identified We have identified an issue where the Margin Onboarding Quiz does not automatically disappear or dismiss after a users successfully completes it. Workaround: Users who have completed the quiz can manually refresh their browser page to clear the quiz interface and proceed with their margin onboarding. We are working on a solution and will keep you updated on the progress. Affected components Buy & Sell Crypto (Degraded performance) Onboarding (Degraded performance)

Status: Identified We are currently implementing a fix for the issue affecting SUI deposits. Users may still experience delays while we complete this process. We expect this to be resolved shortly.

Status: Identified We have identified the cause of the issue affecting transaction history. Our team is actively working to implement a fix and restore normal service as quickly as possible. We will provide another update as soon as we have more information. Thank you for your continued patience and understanding. Affected components Transaction History (Degraded performance)

Status: Identified We are currently implementing a fix for the issue affecting transaction history. During this time, users may still experience delays, and transaction history from before the incident may not yet be visible while the changes are being rolled out. We expect the issue to be resolved shortly and will provide another update once the fix has been fully implemented. Thank you for your continued patience and understanding. Affected components Transaction History (Degraded performance)

Status: Identified We have identified the cause of the issue affecting fiat deposits. Users may still experience delays in processing deposits. We are working on a solution and will keep you updated on the progress. Affected components Fiat Deposits (Partial outage)

Status: Identified We have identified the cause of the issue affecting login. Users may still experience issues when logging in if they use a password manager that automatically submits the login details before completing the Captcha. If you manually submit the login details and complete the Captcha everything should work as normal. We are working on a solution and will keep you updated on the progress. Affected components Logins (Degraded performance)