Bitvavo Outage History

Status: Investigating We are investigating an issue related to fiat deposits involving Visa and Paypal affecting our German users. Users may experience refusals when attempting fiat deposits. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Fiat Deposits (Degraded performance)

Status: Investigating We are investigating an issue related to fiat deposits involving Visa payments affecting our German users. Users may experience refusals when attempting fiat deposits with a Visa card, this involves attempting deposits credit/debit cards, apple pay or Paypal. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Fiat Deposits (Degraded performance)

Status: Investigating We are investigating an issue affecting crypto deposits and withdrawals on our platform. Users may experience delays in processing crypto deposits and withdrawals. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)

Status: Investigating We are currently experiencing technical difficulties, which may impact the mobile app for Android users; the app is not able to establish a connection. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components Mobile App (Partial outage)

Status: Investigating We are investigating an issue affecting staking rewards for Tue 2 June on our platform. Users may see that the staking rewards for yesterday (June 2) have not been accrued yet. Our team is working on a fix and will update you as soon as possible. We expect that this will be fixed within the day and customers will receive all staking rewards that they're entitled to. Thank you for your patience and understanding. Affected components Staking (Degraded performance)

Status: Investigating We are investigating an issue affecting the sending of SMS messages. Users may a delay in receiving the requested SMS during the phone verification (for 2FA activation) and for German users this can also impact the signature (QES) step during onboarding. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components SMS (Degraded performance)

Status: Investigating We are currently investigating an issue that may affect fiat-to-crypto deposits and withdrawals on our platform. Users may experience delays when processing fiat deposits while our team works to resolve the issue. We are actively working on a fix and will provide updates as soon as more information becomes available. Thank you for your patience and understanding. Affected components Fiat Deposits (Degraded performance) Crypto Deposits or Withdrawals (Degraded performance) Fiat Withdrawals (Degraded performance)

Status: Investigating We are investigating an issue affecting margin trading for ONDO on our platform. Margin trading for ONDO have been temporarily disabled. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Assets (Degraded performance)

Status: Investigating We are investigating an issue affecting the onboarding process on our platform. Users may not receive their OTP when going through the signature step during onboarding. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Onboarding (Degraded performance)

Status: Investigating We’re investigating an issue causing slowness related to ID verification. The ID verification may take longer to be completed as a result of this, but no extra actions need to be taken by the customer. Our team is working on a fix and will update you as soon as possible. Thank you for your patience Affected components Onboarding (Degraded performance)

Status: Investigating We’re currently investigating a reported security incident affecting ZETA. As a precaution, deposits and withdrawals have been temporarily suspended. Our team is actively working to assess the situation and mitigate any potential impact. At this time, all user funds remain secure. We’ll provide further updates as soon as more information is available. We appreciate your patience and understanding. Read more: https://x.com/i/status/2048832257578717192 Affected components Crypto Deposits or Withdrawals (Degraded performance)

Status: Investigating We are currently experiencing an issue affecting the onboarding flow for users in Germany. As a result, some users may be unable to complete onboarding at this time. The issue has been identified with an external service provider involved in the onboarding process. We are working to resolve this as quickly as possible. We apologize for the inconvenience and will share updates as soon as possible. Affected components Onboarding (Degraded performance)

Status: Investigating We are currently aware of an issue affecting the One-Time Password (OTP) emails which are not being sent out when trying to log in. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components Logins (Degraded performance)

Status: Investigating We are currently aware of an issue affecting the One-Time Password (OTP) emails which are not being sent out. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components Logins (Degraded performance)

Status: Investigating We are currently investigating an issue affecting the ability to open new short positions for a subset of assets. Our engineering team is working to resolve this as quickly as possible. Existing positions are unaffected and these can be modified and/or closed if needed. Affected components Buy & Sell Crypto (Degraded performance)

Status: Investigating We are currently investigating an issue affecting DOT deposits and withdrawals. These transactions may be delayed while our team is investigating. We will share another update as soon as possible. Your funds remain safe. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)

Status: Investigating We are currently in direct contact with the project team regarding this incident. Deposits for DOT are still under maintenance.Withdrawals are back to normal. Trading remains available, and the asset continues to operate within expected market thresholds. We are closely observing market activity and coordinating with relevant partners to assess any ongoing risks. We will keep monitoring developments and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding while we continue to ensure the safety and stability of our services. Affected components Crypto Deposits or Withdrawals (Degraded performance)

Status: Investigating We've become aware of a reported security incident. Deposits and Withdrawals have been suspended for ATH. Trading remains active open. We will share another update as soon as possible. Thank you for your patience and understanding. Affected components Assets (Degraded performance)

Status: Investigating We are currently experiencing technical difficulties, which may impact the website and app experience. At the moment, asset prices in the Pro App are not loading, and asset prices in Regular Mode are not updating as expected. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components Assets (Degraded performance)

Status: Investigating We are currently experiencing technical difficulties, which impact margin trading. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components Buy & Sell Crypto (Partial outage)

Status: Investigating We are currently experiencing technical difficulties, which may affect Recurrent Buy. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components Assets (Degraded performance)

Status: Investigating We are currently investigating reports of technical difficulties with our Pro Mode web interface. Some users may experience issues with charts loading or placing orders via the advanced panel. In the meantime, you can still execute trades, deposits, and withdrawals using the Standard Bitvavo interface or the Mobile App. Your funds remain safe and unaffected. We are working to restore full functionality as quickly as possible. Affected components Website (Degraded performance)

Status: Investigating We are currently experiencing technical difficulties, which may cause delays in the login process. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components Logins (Degraded performance)

Status: Investigating We are currently experiencing technical difficulties, which may cause delays in fiat withdrawals. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components Fiat Withdrawals (Partial outage)

Status: Investigating We are currently experiencing technical difficulties, which may impact withdrawals over the API. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding.

Status: Investigating We are currently experiencing technical difficulties, which may impact crypto withdrawals over the API. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components API (Partial outage)