Bitvavo incident

Technical Difficulties Affecting Onboarding for Users in Germany

Major Ongoing View vendor source →

Bitvavo is currently experiencing a major incident affecting Onboarding, which began 2d ago. The vendor's full update timeline is below.

Started
Oct 06, 2026, 12:26 PM UTC
Resolved
Ongoing
Duration
● 1d 12h
Detected by Pingoru
Oct 06, 2026, 12:26 PM UTC

Affected components

Onboarding

Update timeline

  1. investigating Oct 06, 2026, 12:26 PM UTC

    Status: Investigating We are currently experiencing degraded performance in the identity verification step of onboarding for new users in Germany. Some users may be unable to complete verification on their first attempt and may need to retry several times before it succeeds. If your verification fails, please wait a moment and try again. Existing accounts, trading, deposits and withdrawals are not affected. Our team is working with our verification partner to resolve this as quickly as possible, and we will share updates here. Affected components Onboarding (Degraded performance)