Bitvavo experienced a minor incident on September 26, 2026 affecting Website and Logins, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2026, 08:26 AM UTC
Status: Investigating We're investigating an issue where some clients are unable to log in via the web UI and are returned to the login page. We're working on a fix and will update as soon as possible. "Mobile app and API access are unaffected. " Affected components Logins (Degraded performance) Website (Degraded performance)
- monitoring Sep 25, 2026, 06:18 PM UTC
Status: Monitoring We've deployed a fix for the issue where some clients were unable to log in via the web UI and were returned to the login page. Logins are working again, and we're monitoring to confirm things stay stable. "Mobile app and API access remain unaffected. " Affected components Logins (Operational) Website (Operational)
- resolved Sep 26, 2026, 06:09 AM UTC
Status: Resolved This incident is now resolved. The issue where some clients were unable to log in via the web UI and were returned to the login page has been fixed, and logins are working normally again. Thanks for your patience. "Mobile app and API access were unaffected throughout. " Affected components Logins (Operational) Website (Operational)