Bitvavo experienced a minor incident on September 20, 2026 affecting Crypto Deposits or Withdrawals, lasting 5d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2026, 05:43 AM UTC
Status: Investigating We are aware of an active security incident involving the WMTX. As a precaution, WMTX deposits and withdrawals have been temporarily suspended. Trading remains available for now. We are monitoring the situation closely and will provide an update if anything changes. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
- investigating Sep 20, 2026, 05:44 AM UTC
Status: Investigating We have paused deposits and withdrawals for WMTX (World Mobile Token) as a precautionary measure following a security exploit affecting the token. Further measures may follow while we continue to assess the situation. Your WMTX balance is unaffected and remains safe in your account. We are monitoring the situation closely and will provide an update as soon as we have more information. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
- identified Sep 20, 2026, 06:48 AM UTC
Status: Identified Trading for WMTX has been temporarily halted, and we will reinitiate trading and send an update as soon as possible. Affected components Crypto Deposits or Withdrawals (Degraded performance)
- identified Sep 23, 2026, 07:20 AM UTC
Status: Identified We are actively working on a solution with the relevant parties and will share an update as soon as we can. Trading for WMTX remains temporarily halted Affected components Crypto Deposits or Withdrawals (Degraded performance)
- resolved Sep 25, 2026, 06:51 AM UTC
Status: Resolved Trading, deposits and withdrawals are live again Affected components Crypto Deposits or Withdrawals (Operational)