Bitvavo incident
Technical difficulties affecting the Web3 wallet
Bitvavo experienced a minor incident on August 28, 2026 affecting Mobile App, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 07:24 PM UTC
Status: Investigating We are investigating an issue affecting the Web3 wallet. Users may experience errors or delays when using the wallet. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Mobile App (Degraded performance)
- investigating Aug 27, 2026, 07:31 PM UTC
Status: Investigating We are investigating an issue affecting the Web3 wallet. where balances are not updating for send/swap/receive operations. Users may experience errors or delays when using the wallet. Advice is to check your balances on any block explorer such as SolScan, Etherscan, etc. to confirm what balance you hold. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Mobile App (Degraded performance)
- resolved Aug 28, 2026, 07:17 AM UTC
Status: Resolved After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the Web3 wallet incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for your cooperation and understanding throughout this process. Affected components Mobile App (Operational)