Technical Difficulties Affecting Onboarding New Users in App

Update timeline

1. identified Aug 21, 2026, 01:42 PM UTC

   Status: Identified We have identified an issue where the Margin Onboarding Quiz does not automatically disappear or dismiss after a users successfully completes it. Our team is working on a fix and will update you as soon as possible. Affected components Buy & Sell Crypto (Degraded performance) Onboarding (Degraded performance)

2. identified Aug 21, 2026, 01:48 PM UTC

   Status: Identified We have identified an issue where the Margin Onboarding Quiz does not automatically disappear or dismiss after a users successfully completes it. Workaround: Users who have completed the quiz can manually refresh their browser page to clear the quiz interface and proceed with their margin onboarding. We are working on a solution and will keep you updated on the progress. Affected components Buy & Sell Crypto (Degraded performance) Onboarding (Degraded performance)

3. monitoring Aug 21, 2026, 02:32 PM UTC

   Status: Monitoring Our team has implemented the necessary fixes and confirmed that everything is working as expected. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding. Affected components Buy & Sell Crypto (Degraded performance) Onboarding (Degraded performance)

4. resolved Aug 21, 2026, 04:34 PM UTC

   Status: Resolved After thorough testing and monitoring we ensured that everything is functioning as expected and users will be able to onboard successfully after completing the Margin quiz without being stuck. Fix was released on both Android and iOS app versions. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process. Affected components Buy & Sell Crypto (Operational) Onboarding (Operational)