Bitbuy had 22 outages in the last 2 years totaling 811h 55m of downtime — averaging 0.9 incidents per month.
There were 22 Bitbuy outages since December 1, 2024 totaling 811h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're investigating reports of delays in crypto deposits being credited to account balances. Some users may see their deposit confirmed on the blockchain but not yet reflected in their account balance. We're looking into the cause and will provide an update shortly.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue delaying some e-transfer withdrawals.
A fix has been implemented and we are monitoring the results.
The pending transactions appear to be related to delays affecting the Interac network due to scheduled maintenance earlier today. Some transactions encountered delays, and we are actively working with our bank partners to have this resolved as soon as possible. These transactions are being treated as a high priority, and our team is actively monitoring the situation.
This incident has been resolved.
Our service providers are currently investigating an issue with Interac that is causing e-Transfer deposits to fail.
This issue should now be resolved.
We are currently investigating issues with Quick Trade orders.
We are continuing to investigate this issue. Please be aware that following a recent platform update, you are now required to select the cryptocurrency you wish to buy or sell, and enter the desired amount. Currently, you may only trade from crypto-to-fiat or fiat-to-crypto. The empty CAD field is intentional.
Please note that you are now required to select only the cryptocurrency you wish to buy or sell, and enter the desired amount. Currently, you may only trade from crypto-to-fiat or fiat-to-crypto. The empty CAD field is intentional.
We are currently investigating an issue where some Pro Trade orders cannot be cancelled. Please contact our Support team if you are experiencing this issue: https://support.bitbuy.ca/hc/en-us/requests/new
We are continuing to investigate this issue.
This issue is now resolved.
New signups are unable to complete onboarding due to issues with email address verification. We are investigating and working on a fix.
This issue is now resolved.
We are currently investigating an issue with the Pro Trade order book.
This issue has been resolved. We are currently in cancel-only mode, meaning you will only be able to cancel existing trade orders from 4:10 pm EDT until the marketplace reopens at 4:40 pm EDT. After the marketplace reopens, you will be permitted to place new orders.
We are currently investigating an issue with the platform. Please rest assured your funds are safe and we are working to resolve this as quickly as possible.
Services are recovering and we are monitoring the results.
This problem has been resolved. Thank you for your patience and understanding!
This incident has been resolved.
We are currently investigating issues affecting users' ability to place and cancel limit orders. Our team is actively working to resolve this.
This issue has been resolved, however, please note that you will only be able to cancel trade orders at this time. We will provide an update when the marketplace reopens.
Please note that you will only be able to cancel orders from now until the marketplace reopens at 7:30 pm EDT. After the reopening, you can start placing new orders.
We are investigating an issue affecting e-transfer deposits.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating issues with deposits made through Interac e-Transfer's Request Money feature.
This incident has been resolved.
We are investigating an issue affecting crypto withdrawals and deposits.
This incident has been resolved.
Some customers are being automatically logged out after logging into their account. We are actively investigating and working toward a fix. In the meantime we suggest trying an alternate device/browser/OS.
This incident has been resolved.
We are currently investigating degraded performance for logins with certain browsers. Some workarounds include clearing the browser's cache, switching temporarily to another browser, or using the Bitbuy mobile app as we continue to work on resolving the issue.
This incident has been resolved.
We are investigating an issue affecting our trading platform.
We are continuing to investigate this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue related to logins. If your initial login attempt is unsuccessful, please attempt to log in again.
This issue should now be resolved. Thank you for your patience and understanding!
We are aware that users are experiencing delays in e-Transfer deposits. Our team is looking into the matter and working to resolve the issue.
This issue has been resolved.
We are currently investigating an issue with our funding partner affecting E-Transfer withdrawals. Direct bank deposit and wire transfers are unaffected.
This issue should now be resolved.
We are currently investigating login issues with SMS-based authentication codes. Our team is actively investigating the matter and working toward a resolution. We appreciate your patience during this time and will provide updates as they become available. NOTE: Authenticator app users (e.g. Google Authenticator, Microsoft Authenticator, etc.) can still access their accounts as usual.
This incident has been resolved. Thank you for your patience and understanding!
We're aware that some users are experiencing issues logging in to our mobile app. At the moment, we recommend signing in through a web browser to access your account. Our team is actively investigating the issue and working to resolve it as quickly as possible. Rest assured, all user funds remain safe and secure.
This incident has been resolved.