Bitbuy incident

Login/access issues affecting some customers

Major Resolved View vendor source →

Bitbuy experienced a major incident on January 9, 2026 affecting Website and iOS App and 1 more component, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 02:45 PM UTC
Resolved
Jan 09, 2026, 04:59 PM UTC
Duration
2h 13m
Detected by Pingoru
Jan 09, 2026, 02:45 PM UTC

Affected components

WebsiteiOS AppAndroid App

Update timeline

  1. investigating Jan 09, 2026, 03:51 PM UTC

    Some customers are being automatically logged out after logging into their account. We are actively investigating and working toward a fix. In the meantime we suggest trying an alternate device/browser/OS.

  2. resolved Jan 09, 2026, 04:59 PM UTC

    This incident has been resolved.