Bitbuy incident

Issues cancelling Pro Trade orders

Minor Resolved View vendor source →

Bitbuy experienced a minor incident on May 28, 2026 affecting Trading Engine, lasting 10d 22h. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 07:16 PM UTC
Resolved
Jun 08, 2026, 05:36 PM UTC
Duration
10d 22h
Detected by Pingoru
May 28, 2026, 07:16 PM UTC

Affected components

Trading Engine

Update timeline

  1. investigating May 28, 2026, 07:16 PM UTC

    We are currently investigating an issue where some Pro Trade orders cannot be cancelled. Please contact our Support team if you are experiencing this issue: https://support.bitbuy.ca/hc/en-us/requests/new

  2. investigating May 29, 2026, 01:29 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 08, 2026, 05:36 PM UTC

    This issue is now resolved.