Bitbuy incident

Platform issues

Major Resolved View vendor source →

Bitbuy experienced a major incident on May 5, 2026 affecting Website and iOS App and 1 more component, lasting 7h 41m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 07:42 PM UTC
Resolved
May 06, 2026, 03:23 AM UTC
Duration
7h 41m
Detected by Pingoru
May 05, 2026, 07:42 PM UTC

Affected components

WebsiteiOS Appe-Transfer WithdrawalsSolana (SOL)Android AppBank WithdrawalsEthereum (ETH)Polkadot (DOT)Cardano (ADA)MATIC

Update timeline

  1. investigating May 05, 2026, 07:42 PM UTC

    We are currently investigating an issue with the platform. Please rest assured your funds are safe and we are working to resolve this as quickly as possible.

  2. monitoring May 05, 2026, 08:06 PM UTC

    Services are recovering and we are monitoring the results.

  3. monitoring May 05, 2026, 08:15 PM UTC

    This problem has been resolved. Thank you for your patience and understanding!

  4. resolved May 06, 2026, 03:23 AM UTC

    This incident has been resolved.