Bitbuy experienced a major incident on May 5, 2026 affecting Website and iOS App and 1 more component, lasting 7h 41m. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteiOS Appe-Transfer WithdrawalsSolana (SOL)Android AppBank WithdrawalsEthereum (ETH)Polkadot (DOT)Cardano (ADA)MATICCrypto DepositsNEARCrypto WithdrawalsATOMTrading EngineInjective (INJ)Verifications
Update timeline
- investigating May 05, 2026, 07:42 PM UTC
We are currently investigating an issue with the platform. Please rest assured your funds are safe and we are working to resolve this as quickly as possible.
- monitoring May 05, 2026, 08:06 PM UTC
Services are recovering and we are monitoring the results.
- monitoring May 05, 2026, 08:15 PM UTC
This problem has been resolved. Thank you for your patience and understanding!
- resolved May 06, 2026, 03:23 AM UTC
This incident has been resolved.
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