Bettermode had 15 outages in the last 2 years totaling 28h 36m of downtime — averaging 0.6 incidents per month.
There were 15 Bettermode outages since October 1, 2025 totaling 28h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
A bad rollout on our canary servers resulted in 10% of traffic being routed to broken services. We have rolled back the changes and are monitoring the issue.
The issue has been further isolated to issues with the internal routing between the backend services. A fix is underway
A fix has been deployed on the EU services and looks to be working. It is being deployed to US now
The fix has been deployed on all environments and systems are back to full operation
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We have identified a slow down in the search indexing pipeline and are working on patch to resolve the issue. Users may experience delay between publishing content until they appear in the search results.
The issue has been identified and a fix is being implemented.
We have deployed a patch and are monitoring the situation.
The patch was effective and time to index is now back to normal.
We are currently investigating this issue.
We are currently experiencing a service disruption by an ongoing incident impacting Cloudflare. Our team is in direct communication with their support team to help restore normal service as quickly as possible. We will continue post updates. Thank you for your patience
Thanks for your patience. We have confirmed that the Cloudflare service is back to normal. We'll continue to monitor the situation to ensure stability
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have been able to identify an issue affecting customers within the EU region. It is limited to analytics and page views specifically. A patch has been deployed and we are monitoring the situation. No loss of data has been reported and the analytic results will show up with a delay.
The implemented fix has remediated the issue with analytics. We are still closely monitoring the situation.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
The issues with the performance have been resolved.
We are currently investigating this issue.
The issue is resolved.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
All communities are failing with bad gateway errors. We are investigating the issue.
This incident has been resolved.