Bettermode incident

New content not appearing in the search results

Minor Resolved View vendor source →

Bettermode experienced a minor incident on December 5, 2025 affecting Search Services, lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 12:53 AM UTC
Resolved
Dec 05, 2025, 05:59 AM UTC
Duration
5h 6m
Detected by Pingoru
Dec 05, 2025, 12:53 AM UTC

Affected components

Search Services

Update timeline

  1. investigating Dec 05, 2025, 12:53 AM UTC

    We have identified a slow down in the search indexing pipeline and are working on patch to resolve the issue. Users may experience delay between publishing content until they appear in the search results.

  2. identified Dec 05, 2025, 12:53 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 05, 2025, 04:43 AM UTC

    We have deployed a patch and are monitoring the situation.

  4. resolved Dec 05, 2025, 05:59 AM UTC

    The patch was effective and time to index is now back to normal.