Bettermode incident

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Critical Resolved View vendor source →

Bettermode experienced a critical incident on November 18, 2025 affecting Community Service (Legacy) and Community Service (Legacy), lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:04 PM UTC
Resolved
Nov 18, 2025, 03:11 PM UTC
Duration
3h 7m
Detected by Pingoru
Nov 18, 2025, 12:04 PM UTC

Affected components

Community Service (Legacy)Community Service (Legacy)

Update timeline

  1. investigating Nov 18, 2025, 12:04 PM UTC

    We are currently investigating this issue.

  2. identified Nov 18, 2025, 12:12 PM UTC

    We are currently experiencing a service disruption by an ongoing incident impacting Cloudflare. Our team is in direct communication with their support team to help restore normal service as quickly as possible. We will continue post updates. Thank you for your patience

  3. monitoring Nov 18, 2025, 12:21 PM UTC

    Thanks for your patience. We have confirmed that the Cloudflare service is back to normal. We'll continue to monitor the situation to ensure stability

  4. monitoring Nov 18, 2025, 03:02 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 18, 2025, 03:11 PM UTC

    This incident has been resolved.