Bettermode incident

Server errors on logins for a subset of users

Major Ongoing View vendor source →

Bettermode is currently experiencing a major incident affecting Authentication & SSO and Authentication & SSO and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 09, 2026, 05:00 PM UTC
Resolved
Ongoing
Duration
● 2h 19m
Detected by Pingoru
Jun 09, 2026, 05:00 PM UTC

Affected components

Authentication & SSOAuthentication & SSOMember ManagementMember Management

Update timeline

  1. monitoring Jun 09, 2026, 05:48 PM UTC

    A bad rollout on our canary servers resulted in 10% of traffic being routed to broken services. We have rolled back the changes and are monitoring the issue.