Bettermode incident

Server errors on logins for a subset of users

Minor Resolved View vendor source →

Bettermode experienced a minor incident on June 9, 2026 affecting Authentication & SSO and Authentication & SSO and 1 more component, lasting 7h 38m. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2026, 05:00 PM UTC
Resolved
Jun 10, 2026, 12:38 AM UTC
Duration
7h 38m
Detected by Pingoru
Jun 09, 2026, 05:00 PM UTC

Affected components

Authentication & SSOAuthentication & SSOMember ManagementMember Management

Update timeline

  1. monitoring Jun 09, 2026, 05:48 PM UTC

    A bad rollout on our canary servers resulted in 10% of traffic being routed to broken services. We have rolled back the changes and are monitoring the issue.

  2. identified Jun 09, 2026, 10:44 PM UTC

    The issue has been further isolated to issues with the internal routing between the backend services. A fix is underway

  3. identified Jun 09, 2026, 10:59 PM UTC

    A fix has been deployed on the EU services and looks to be working. It is being deployed to US now

  4. resolved Jun 10, 2026, 12:38 AM UTC

    The fix has been deployed on all environments and systems are back to full operation