Bettermode incident

Degraded Performance Across Community Services

Minor Resolved View vendor source →

Bettermode experienced a minor incident on October 7, 2025 affecting Community Service (Legacy) and Community Service (Legacy), lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 07:37 PM UTC
Resolved
Oct 07, 2025, 10:02 PM UTC
Duration
2h 25m
Detected by Pingoru
Oct 07, 2025, 07:37 PM UTC

Affected components

Community Service (Legacy)Community Service (Legacy)

Update timeline

  1. investigating Oct 07, 2025, 07:37 PM UTC

    We are currently investigating this issue.

  2. identified Oct 07, 2025, 08:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2025, 08:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 07, 2025, 10:02 PM UTC

    This incident has been resolved.