Bettermode incident

Major outage in community services

Critical Resolved View vendor source →

Bettermode experienced a critical incident on November 4, 2025 affecting Community Service (Legacy) and Gateway Service (Legacy) and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 03:28 PM UTC
Resolved
Nov 04, 2025, 04:01 PM UTC
Duration
32m
Detected by Pingoru
Nov 04, 2025, 03:28 PM UTC

Affected components

Community Service (Legacy)Gateway Service (Legacy)Analytics & Audit LogsApps & IntegrationsAuthentication & SSOContent ServicesInstant Messaging ServicesMedia ServicesMember ManagementNotifications & Email Delivery

Update timeline

  1. investigating Nov 04, 2025, 03:28 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 04, 2025, 03:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 04, 2025, 03:59 PM UTC

    We are continuing to investigate this issue.

  4. resolved Nov 04, 2025, 04:01 PM UTC

    This incident has been resolved.