Bettermode experienced a major incident on November 12, 2025 affecting Gateway Service (Legacy) and Authentication & SSO and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Gateway Service (Legacy)Authentication & SSOSpace Operations
Update timeline
- investigating Nov 12, 2025, 03:44 PM UTC
We are currently investigating this issue.
- monitoring Nov 12, 2025, 03:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 12, 2025, 06:33 PM UTC
This incident has been resolved.