Bettermode incident

Partial outage on communities (US)

Minor Resolved View vendor source →

Bettermode experienced a minor incident on January 23, 2026 affecting Community Service (Legacy) and Gateway Service (Legacy), lasting 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 06:45 PM UTC
Resolved
Jan 23, 2026, 06:48 PM UTC
Duration
2m
Detected by Pingoru
Jan 23, 2026, 06:45 PM UTC

Affected components

Community Service (Legacy)Gateway Service (Legacy)

Update timeline

  1. investigating Jan 23, 2026, 06:45 PM UTC

    We are currently investigating this issue.

  2. identified Jan 23, 2026, 06:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 23, 2026, 06:48 PM UTC

    This incident has been resolved.